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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Michaels is a leading creative destination in North America, operating over 1,290 stores across 49 states and Canada, alongside an online presence at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. For over 50 years, Michaels has been the best place for all things creative, inspiring customers while cultivating confident leaders and fostering an inclusive environment. Every team member is encouraged to develop their personal and professional skills, contributing to the company’s mission to fuel the joy of creativity.
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Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- experience lifting heavy boxes and accessing high shelves using ladders or equipment
- retail or customer service experience
- must meet federal, state, and local job requirements
- ability to handle job stress
- excellent people skills
- good communication and organizational skills
- able to work nights, weekends, and early mornings
- willingness to participate in physical store tasks
- capable of interacting with guests of all ages in a respectful and positive manner
Job Qualifications
- Experience working with children and children’s events
- retail or customer service experience
- excellent communication skills including written, verbal, and nonverbal communication
- strong organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to handle job stress and interact effectively with customers and co-workers
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and perform face painting
- facilitate and implement party add-ons like goody bags and balloons
- communicate with clients and store team members about events
- complete administrative tasks such as answering emails and making phone calls
- adjust plans based on client feedback
- create and execute backup plans
- ensure client satisfaction
- uphold cleanliness and safety standards before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards program enrollments
- educate customers on surveys
- assist with omnichannel processes including BOPIS and SFS
- participate in truck unload, stocking, and planogram processes
- perform merchandise recovery and maintenance
- support shrink and safety programs
- adhere to SOPs and company policies
- interact positively and respectfully with team members and customers
- cross-trained in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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