Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Night Shifts

Job Description

Our establishment is a vibrant and well-regarded restaurant dedicated to providing exceptional dining experiences and hosting memorable special events. Known for its warm ambiance and outstanding customer service, the restaurant prides itself on maintaining a dynamic and welcoming atmosphere. The team is committed to excellence in food and beverage service while fostering strong community connections and promoting brand loyalty through various marketing and event initiatives. As an essential part of the hospitality sector, our restaurant thrives on innovation and attentive management to ensure each guest experience is outstanding.

We are currently seeking an experienced Events & Restaurant Manager to join our leadership team. This full-time position plays a pivotal role in driving sales by creating and managing parties and special events while overseeing the day-to-day operations of the restaurant. The manager will be responsible for a broad range of duties, including hiring and training staff, overseeing inventory and supply ordering, maintaining front-of-house organization, and ensuring the smooth execution of private and catering events. This individual will also manage floor operations during lunch and dinner shifts, facilitating communication with waitstaff and bartenders through pre-shift meetings and detailed notes.

The ideal candidate will actively engage with the community to grow sales through networking and outreach programs while maintaining a strong online presence by managing social media accounts and promotional materials. This role requires attention to detail to expertly handle contracts, respond promptly to party inquiries, and manage multiple calendars for in-house and external events. Additionally, this manager will monitor customer feedback across platforms like Yelp, OpenTable, and TripAdvisor, crafting appropriate responses to enhance guest satisfaction and retention.

Working closely with the General Manager, the Events & Restaurant Manager will ensure the restaurant’s operations uphold high standards of service, safety, and guest enjoyment. They will also be responsible for controlling the atmosphere through music, lighting, and temperature adjustments throughout each shift. This role demands strong organizational skills, problem-solving abilities, and a customer-focused mindset, making it integral to the continued success and growth of the restaurant. A valid RAMP/TIPS certification is required for this position to responsibly manage alcohol service.

If you are a motivated, organized, and approachable leader looking to grow your career in hospitality management, this position offers an exciting opportunity to make a significant impact in a lively restaurant environment. Compensation and benefits will be discussed with qualified candidates during the hiring process, reflecting the responsibilities and contributions expected of the role.

Job Requirements

  • Valid RAMP/TIPS certification
  • Ability to stand and walk regularly
  • Capability to lift and move up to 30 pounds
  • Strong communication skills
  • Availability to work flexible hours including lunch and dinner shifts
  • Ability to manage multiple priorities
  • Commitment to guest satisfaction and operational excellence
  • Physical stamina for active work environment

Job Qualifications

  • No prior experience or training required
  • Valid RAMP/TIPS certification
  • Strong organizational and communication skills
  • Ability to manage and lead a team
  • Proficiency with social media platforms
  • Competent in event management and customer service
  • Knowledge of hospitality industry best practices
  • Ability to handle multitasking and problem-solving
  • Customer-focused and community-oriented mindset

Job Duties

  • Assist in interviewing, hiring, training and supervising all hostesses and servers
  • Inventory and order all office and front of the house supplies
  • Clean, maintain, organize and stock host stand and server stations
  • Field all party inquiries, administer all contracts and execute all private parties
  • Print out contracts and discuss with General Manager
  • Review contracts with General Manager before final copy is executed
  • Reply to all party inquiries within 24 hours
  • Book and maintain all private events
  • Floor management during lunch and dinner
  • Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
  • Host mandatory AM and PM pre-shift meetings for wait staff and bartenders
  • Update and maintain accurate pre-shift notes
  • Update intranet, events calendar and website
  • Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and sales
  • Maintain all social media sites including Facebook, Twitter, Instagram, Yelp, OpenTable
  • Design, print and implement all promo materials
  • Promote various nights and events
  • Play theme appropriate music throughout each segment of the shift
  • Control all volume, lighting and temperature throughout the shift
  • Complete CTUIT and nightly sales email
  • Check Yelp, OpenTable and TripAdvisor and draft response to any negative reviews or complaints
  • Ensure guest satisfaction and retention
  • File comments cards and update database
  • Get out into the community and grow sales by networking and attending various community outreach programs
  • Complete bar cards daily and distribute to entire staff and managers
  • Ensure comment cards are available to staff and collect at the end of all shifts

Job Criteria

Experience

No experience required


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