Event Coordinator

Framingham, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Job Description

Dave & Buster's is a leading entertainment and dining venue known for providing a unique combination of thrilling arcade games, delicious cuisine, and vibrant event experiences. Established as a popular destination for both casual outings and special celebrations, Dave & Buster's blends the excitement of gaming with a full-service restaurant and bar. This dynamic environment attracts a diverse clientele looking for memorable social gatherings, corporate events, and celebrations of all kinds. With multiple locations across the country, Dave & Buster's is committed to delivering exceptional service, high-quality entertainment, and an energetic atmosphere to its guests, making it a top choice for both entertainment seekers and event hosts.

As an Event Coordinator at Dave & Buster's, you will play a critical role in delivering exceptional and seamless event experiences for guests. This full-time position requires a detail-oriented, highly organized, and communicative individual capable of managing all aspects of event planning, coordination, and execution. The Event Coordinator is responsible for conceptualizing events ranging from birthday parties to corporate gatherings and social functions, ensuring all occasions align with Dave & Buster's standards and guest expectations.

In this role, you will serve as the primary point of contact for clients, handling inquiries and maintaining strong relationships through clear communication and attentive service. You will collaborate effectively with internal teams such as food and beverage, gaming, and operations to coordinate event logistics, ensuring smooth and timely event execution. From developing detailed proposals, contracts, and budgets to overseeing event setup, teardown, and troubleshooting, your comprehensive management will ensure each event is executed flawlessly.

Furthermore, you will maintain accurate records of event details, guest interactions, and financial transactions while staying informed about current offerings, promotions, and event packages to provide clients with the best options. Proactively identifying opportunities to enhance the guest experience and drive repeat business will be essential. This role demands a positive, professional demeanor and the ability to work flexible hours, including evenings and weekends, to meet event scheduling needs.

Dave & Buster's values a collaborative and supportive team environment, and as an Event Coordinator, you will also assist other team members to maintain high service standards and a welcoming atmosphere. This position offers a rewarding opportunity to contribute to one of the most exciting entertainment venues in the country by creating memorable and successful events that delight guests and strengthen the company's reputation.

Job Requirements

Maintain a friendly and approachable demeanor smiling frequently
Be available to work flexible hours including days evenings and or weekends based on event schedules
Effectively function in a lively fast-paced environment with potential noise and distractions
Communicate clearly and concisely in both written and verbal forms
Occasionally lift and carry items weighing up to 20 pounds
Move throughout the facility and remain standing for extended periods as needed to oversee events
Frequently walk or stand for the majority of your shift particularly during event execution
Reach bend stoop and perform light cleaning tasks as necessary to ensure event areas are presentable

Job Qualifications

Management reserves the right to add or modify duties at any time

Job Duties

As an Event Coordinator at Dave & Buster's, you'll be instrumental in crafting exceptional and seamless event experiences for our guests
This role demands a highly organized and communicative individual who can expertly manage all facets of event planning and execution, ensuring each occasion is a resounding success
Conceptualize, plan, and execute a variety of events, including birthday celebrations, corporate gatherings, team-building activities, and social events, ensuring they align with guest expectations and Dave & Buster's standards
Serve as the primary point of contact for event inquiries and client communication, building strong relationships and ensuring all needs and preferences are understood and addressed
Collaborate closely with various internal teams, including food and beverage, gaming, and operations, to coordinate event logistics and ensure smooth execution
Develop detailed event proposals, contracts, and timelines, managing budgets effectively and ensuring all financial aspects are handled accurately
Oversee event setup and teardown, ensuring the event space is appropriately configured and all necessary resources are in place
Proactively address any issues or challenges that may arise during an event, ensuring a swift and satisfactory resolution to maintain a positive guest experience
Maintain meticulous records of event details, guest interactions, and financial transactions
Stay informed about Dave & Buster's offerings, promotions, and event packages to effectively communicate options to potential clients
Actively seek opportunities to enhance the event experience and identify potential for repeat business
Uphold a positive and professional demeanor at all times, representing Dave & Buster's in a favorable light
Assist other team members and contribute to a collaborative and supportive work environment
The physical requirements outlined below are representative of what an Event Coordinator may encounter while performing the essential functions of this job
Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these responsibilities
Maintain a friendly and approachable demeanor, smiling frequently
Be available to work flexible hours, including days, evenings, and/or weekends, based on event schedules
Effectively function in a lively, fast-paced environment with potential noise and distractions
Communicate clearly and concisely in both written and verbal forms
Occasionally lift and carry items weighing up to 20 pounds
Move throughout the facility and remain standing for extended periods as needed to oversee events
Frequently walk or stand for the majority of your shift, particularly during event execution
Reach, bend, stoop, and perform light cleaning tasks as necessary to ensure event areas are presentable
This job description is intended to provide a general overview of the responsibilities and expectations for this position