Event Coordinator

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and Development

Job Description

Dave & Buster's is a leading entertainment and dining establishment known for combining a full-service restaurant with a vibrant gaming arcade and event spaces. Founded to provide a unique experience that blends dining, interactive games, and social gatherings, Dave & Buster's has grown and expanded across multiple locations, catering to guests of all ages looking for a place to eat, play, and celebrate special moments. The company prides itself on delivering memorable experiences through exceptional service, engaging environments, and exciting entertainment options. Each location offers a dynamic atmosphere where guests can enjoy a wide selection of food and beverages, participate in interactive games, and host various private and public events, making it a sought-after destination for fun and celebrations.

As an Event Coordinator at Dave & Buster's, you will play a critical role in crafting exceptional and seamless event experiences that enhance the guest experience and uphold the company’s high standards. This role involves detailed planning, organization, and communication skills to manage different types of events including birthday parties, corporate functions, team-building exercises, and social gatherings. You will serve as the main point of contact for clients, ensuring their vision and needs are met with professionalism and responsiveness. The position requires collaboration with various internal teams such as food and beverage, gaming, and operations to coordinate logistics and execute events flawlessly. You will be responsible for developing detailed proposals, timelines, and contracts, as well as managing budgets to ensure financial responsibilities are handled accurately.

The role also demands oversight of event setup and breakdown, paying close attention to detail to maintain the desired event atmosphere and guest satisfaction. You will proactively address and resolve any challenges that occur during the event to keep the experience positive and enjoyable. Keeping meticulous records of event activity, guest interactions, and financial transactions is essential for operational effectiveness and future business growth. Understanding and articulating current company offerings, promotions, and event packages will help you advise clients and maximize event success.

This position expects a positive, professional demeanor that represents Dave & Buster's in the best light, contributing to a collaborative and supportive work culture. Flexibility in working hours is necessary as events may occur during days, evenings, or weekends. The vibrant, fast-paced environment requires you to maintain focus amid potential noise and distractions while providing excellent customer service. The Event Coordinator role is integral to the company’s commitment to delivering unforgettable experiences that encourage repeat business and maximize satisfaction for guests and clients alike.

Job Requirements

  • Ability to maintain a friendly and approachable demeanor
  • Availability to work flexible hours including days, evenings, and/or weekends
  • Ability to work effectively in a fast-paced, noisy environment
  • Clear and concise written and verbal communication skills
  • Ability to occasionally lift and carry items up to 20 pounds
  • Capability to move throughout the facility and remain standing for extended periods
  • Frequent walking or standing for most of the shift during events
  • Ability to reach, bend, stoop, and perform light cleaning tasks

Job Qualifications

  • Experience in event planning or coordination
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal abilities
  • Ability to work flexible hours including evenings and weekends
  • Proficiency with budgeting and contract management
  • Knowledge of hospitality or entertainment industries preferred
  • Customer service orientation

Job Duties

  • Conceptualize, plan, and execute a variety of events, including birthday celebrations, corporate gatherings, team-building activities, and social events, ensuring they align with guest expectations and company standards
  • Serve as the primary point of contact for event inquiries and client communication, building strong relationships and ensuring all needs and preferences are understood and addressed
  • Collaborate closely with various internal teams, including food and beverage, gaming, and operations, to coordinate event logistics and ensure smooth execution
  • Develop detailed event proposals, contracts, and timelines, managing budgets effectively and ensuring all financial aspects are handled accurately
  • Oversee event setup and teardown, ensuring the event space is appropriately configured and all necessary resources are in place
  • Proactively address any issues or challenges that may arise during an event, ensuring a swift and satisfactory resolution to maintain a positive guest experience
  • Maintain meticulous records of event details, guest interactions, and financial transactions

Job Criteria

Experience

Mid Level (3-7 years)


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