Event Coordinator

Holiday Inn La Mirada is a well-established hotel recognized for providing exceptional lodging and event experiences in La Mirada, California. Part of the iconic Holiday Inn brand and InterContinental Hotels Group (IHG), the hotel combines quality service, comfortable accommodations, and premium amenities, catering to business travelers, tourists, and event organizers alike. Holiday Inn La Mirada is known for its welcoming environment and dedication to customer satisfaction, making it an ideal destination for meetings, conferences, and social gatherings. The property boasts modern facilities, including spacious guest rooms, meeting rooms, and event spaces designed to accommodate various types of business and social needs. The employees at Holiday Inn La Mirada embrace a culture of teamwork, professionalism, and commitment to delivering memorable guest experiences.

The role of Event Coordinator at Holiday Inn La Mirada is crucial in supporting the hotel's sales and marketing goals by ensuring seamless planning and execution of group events and meetings. This position involves working closely with clients and the hotel sales teams to facilitate smooth communication, meticulous organization, and efficient administration of event details. The Event Coordinator is responsible for preparing and managing diverse documentation, such as sales kits, contracts, banquet event orders (BEOs), event diagrams, and invoices, which help clarify and confirm all client requirements and pricing agreements. With a focus on accuracy and thoroughness, this role helps to ensure client satisfaction and operational success.

Additionally, the Event Coordinator monitors group room blocks, communicates with the relevant hotel departments, and manages rooming lists to guarantee the hotel meets or exceeds guest expectations. Acting as a liaison between clients and hotel personnel, the coordinator addresses any group complaints or conflicts promptly, including issues related to billing, reservations, and contract discrepancies. The position requires active involvement in both pre- and post-event meetings, maintaining detailed records in various software systems such as Concerto, Opera, and Salesforce, and generating sales reports to track market statistics and forecast revenue trends.

Candidates for this position should possess a minimum of two years of sales experience, substantial hospitality industry background, and proficiency in the OPERA system and Microsoft Office Suite. The ability to multitask efficiently, maintain a positive attitude, and show attention to detail is essential. The role includes a physical component, such as the ability to lift up to 20 pounds and stand or sit for extended periods. Scheduled shifts are typically 8 hours but may vary based on operational needs. The Event Coordinator helps organize special projects and client appreciation events, contributing to repeat business and overall growth of the Holiday Inn La Mirada's group sales department.