Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is North America's leading specialty retailer for arts, crafts, framing, floral, wall décor, and seasonal merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. In addition to its core retail business, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing products, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. The brand is recognized as the best place for all things creative, serving customers of all ages and skill levels who seek quality products and inspiring experiences to... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children and children’s events
- retail and customer service experience
- ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and use ladders safely
- excellent communication and interpersonal skills
- ability to handle job stress and interact effectively with diverse customers and co-workers
- must satisfy federal, state, and local legal requirements for employment in the US
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- strong communication skills including written, verbal, and nonverbal communication
- good listening skills
- strong organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in completing craft projects and perform activities such as face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and completing paperwork
- adjust event plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- promote rewards program and private label credit cards, assist with enrollments
- educate customers on Voice of Customer survey
- assist with omnichannel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and ad set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies to ensure compliance
- interact with others respectfully and positively
- cross train in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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