Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is North America’s leading arts and crafts retail chain, operating over 1,300 stores across the United States and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is committed to fostering creativity and providing a welcoming environment for customers of all ages to explore their artistic passions. With a strong focus on customer service and community engagement, Michaels continually strives to fuel the... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in event coordination or retail customer service
- ability to stand for extended periods
- capability to lift, carry, and reach as required
- strong interpersonal skills
- good communication skills
- ability to work weekends, nights, and early mornings as needed
- willingness to perform physical tasks including heavy lifting and ladder use
- ability to maintain store safety and cleanliness standards
- must comply with federal, state, and local employment laws
- eligibility to work in the United States
Job Qualifications
- Experience planning and coordinating events, especially children’s events
- prior retail or customer service experience
- strong communication skills including written and verbal
- organizational and interpersonal abilities
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact positively with guests of all ages
- experience working with children
- ability to engage customers and promote store programs
- familiarity with omni-channel retail processes advantageous
- cross-training in custom framing preferred
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct participation in craft projects including face painting and party activities
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate effectively with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup and emergency plans as needed
- ensure client satisfaction for all events
- uphold cleanliness and safety standards during event setup and breakdown
- assist customers with shopping and product location
- provide fast and friendly checkout experience
- promote enrollments in Rewards program and private label credit cards
- educate customers on Voice of Customer survey
- support omni-channel retail processes such as BOPIS and SFS
- participate in truck unload, stocking, and planogram processes
- maintain merchandise recovery and store appearance
- execute Store in Stock Optimization and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-trained in custom framing selling and production
- participate in daily store cleanliness activities including sweeping and dusting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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