Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Employee assistance program
401(k)
vacation
Paid Time Off
Tuition Reimbursement
Complimentary and Discounted Rooms
Job Description
The hiring company is a well-established hotel operation under the White Lodging brand, known for its commitment to excellent guest service and hospitality. White Lodging is a recognized hospitality management firm specializing in hotel operations, restaurant management, and event services with a portfolio that includes luxury, full-service, and select-service hotels across various locations. This company takes pride in delivering consistent, high-quality experiences to its guests while fostering a positive work environment for its associates. As part of the hospitality industry, the company emphasizes teamwork, professionalism, and maintaining high operational standards to ensure guest satisfaction and business success. It is committed... Show More
Job Requirements
- Lift, carry or otherwise move up to 10 lbs regularly
- Lift, carry or otherwise move up to 25 lbs occasionally with assistance
- Follow proper moving and lifting procedures identified in Departmental Orientation Handbook
- Regularly required to stand
- sit
- walk
- reach
- use hands to finger, handle or feel
- talk and hear
- Knowledge of Excel and Word
- Experience with PMS and Delphi is a plus
- Must pass certification quiz/test for position
Job Qualifications
- Experience with PMS and Delphi is a plus
- Knowledge of Excel and Word
- Must pass certification quiz/test for position
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments
- Produce all correspondence in a professional manner
- Handle special projects from the Event Management Director/Managers
- Track and maintain purchase orders and invoices
- Order supplies for office
- Log and file turnovers from Sales
- Attend BEO meeting when necessary
- Coordinate and handle affiliate groups with Event Manager's supervision
- Arrange in-house meetings including blocking space and creating the BEO
- Type post-con reports and critiques
- Create house accounts in PMS and bookings in Delphi
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer
- Call customer for guarantee number and enter in Delphi
- Complete order form for amenities, electrical service, security, telecom and parking vouchers
- Provide support for business center
- Establish, develop and maintain a filing system
- Have knowledge and familiarity with hotel facility
- Ensure security and confidentiality of all guest and hotel information and material
- Practice energy conservation at all times
- Notify manager/AYS of maintenance issues
- Maintain a clean and orderly work area in accordance with hotel standards
- Attend work on time as scheduled and adhere to attendance policy
- Participate in daily preshift
- Utilize property Service Recovery/Defect Tracking processes
- Report unsafe conditions and suspicious activity to Loss Prevention/Management
- Practice safety standards at all times and keep the property safe for guests and fellow associates
- Wear uniform, including nametag at all times in accordance with the Standards of Appearance
- Communicate properly and effectively with the guest, associates and managers
- Effectively respond to guest complaints
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings
- Adhere to all work rules, procedures and policies established by the company
- Follow proper key control procedures
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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