Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Dental Insurance
Vision Insurance
Flexible Schedule
Job Description
Michaels is a leading creative destination in North America renowned for inspiring arts and crafts enthusiasts with a wide variety of products and services. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a strong online presence at Michaels.com and Michaels.ca. As part of The Michaels Companies, Inc., the brand also includes Artistree, which manufactures custom and specialty framing merchandise, and MakerPlace by Michaels, an exclusive marketplace for handmade goods. Michaels prioritizes fostering creativity and innovation in everything it does, encouraging customers and Team Members alike to create, innovate,... Show More
Job Requirements
- Retail and/or customer service experience required
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Ability to handle job stress and interact effectively with others including guests of all ages and coworkers
- Must have excellent people skills
- Must have experience working with children and children’s events
- Must have good communication skills including written, verbal, nonverbal, and listening skills
- Must have organizational, interpersonal, and creative problem-solving skills
Job Qualifications
- Energetic and enthusiastic personality
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, nonverbal, and listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and other activities such as face painting
- Facilitate party add-ons like goody bags and balloons according to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create backup or emergency plans as needed
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards by setting up, breaking down, and cleaning events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experiences
- Engage customers on the benefits of rewards programs and credit cards and complete enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes such as Buy Online Pickup in Store and Ship From Store
- Participate in unloading trucks, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies to ensure compliance
- Interact respectfully and positively with customers and team members
- Cross-train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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