Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states in the U.S. and Canada, as well as online. Since its founding in 1973 and headquartered in Irving, Texas, Michaels has been committed to fueling the joy of creativity for customers of all ages and skill levels. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels focuses on providing top-notch creative products, events, and services that inspire individuals to create, innovate, and express their creativity. The company culture promotes... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in retail or customer service
- experience with event coordination or working with children preferred
- strong communication and interpersonal skills
- ability to stand and move throughout the store for extended periods
- ability to lift and carry heavy items
- ability to follow Standard Operating Procedures and company policies
- ability to handle multiple tasks simultaneously
- availability to work nights, weekends, and early mornings
- legal authorization to work in the U.S.
Job Qualifications
- Energetic and enthusiastic personality
- experience working with children and children’s events
- excellent communication skills including written, verbal, and listening skills
- strong organizational, interpersonal, and problem-solving skills
- retail or customer service experience
- ability to interact effectively with diverse customers and co-workers
- ability to remain standing for long periods
- ability to lift heavy boxes and use ladders
- ability to maintain positive and respectful demeanor in difficult situations
- knowledge of store operations and safety practices
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct craft projects and perform related activities such as face painting
- facilitate party add-ons like goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and create emergency backup plans
- ensure client satisfaction and uphold cleanliness and safety standards
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote benefits of rewards programs and credit card enrollments
- educate customers about Voice of Customer (VOC) survey
- assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintain store appearance
- perform Store in Stock Optimization (SISO) and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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