
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $30.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative, fostering an environment that fuels the joy of creativity for individuals of all ages. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. At Michaels, the focus is on providing customers with a diverse range of high-quality arts and crafts products... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or customer service
- Retail experience preferred
- Ability to stand for long periods
- Ability to lift heavy boxes and use ladders
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and early mornings
- Ability to perform physical tasks such as bending, carrying, reaching, and stretching
- Must be able to handle job stress and interact positively with customers and team members
- Availability to work in a public retail store setting with climate-controlled areas
- Must satisfy federal, state, and local legal requirements to work in the U.S.
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, nonverbal, and listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience
- Ability to multitask and manage multiple events simultaneously
- Strong attention to detail and client satisfaction
- Knowledge of craft materials and event facilitation techniques
- Basic administrative skills for handling client communications
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in completing craft projects and perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- Help customers shop and locate products while providing solutions
- Provide fast and friendly checkout experience
- Engage customers on the benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company compliance policies
- Interact with others respectfully and positively
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities such as sweeping, vacuuming, and maintaining restrooms
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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