Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $26,329.26 - $33,338.71
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
generous employee discounts
Employee Assistance Programs
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, alongside a strong online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is committed to fueling the joy of creativity by offering a wide range of arts and crafts supplies, framing merchandise, and handmade goods through its subsidiary MakerPlace by Michaels. As a well-established retail company, Michaels fosters an inclusive environment focused on customer satisfaction, creativity, and community engagement. The company prioritizes the wellbeing of its teams by providing robust benefits, including health insurance, paid time... Show More
Job Requirements
- High school diploma or equivalent
- Experience with children’s events and party coordination
- Retail or customer service experience
- Ability to remain standing for long periods
- Ability to lift heavy boxes and access high shelves
- Excellent communication and interpersonal skills
- Availability to work nights, weekends, and early mornings
- Ability to follow safety and operational procedures
- Ability to engage positively with customers and team members
Job Qualifications
- Experience working with children’s events
- Retail and customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, and nonverbal
- Organizational and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects, perform face painting and other activities
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards
- Assist customers in shopping and locating products
- Provide fast and friendly checkout experience
- Promote rewards program and private label credit card enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
- Participate in truck unload, stocking, and planogram processes
- Maintain merchandise recovery and perform Store in Stock Optimization (SISO) and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company policies
- Interact positively and respectfully with customers and team members
- Cross trained in custom framing selling and production
- Participate in daily store cleanliness activities like sweeping, vacuuming, and restroom cleaning
- Perform other duties as assigned
Job Location
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