Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels, founded in 1973 and headquartered in Irving, Texas, is North America's premier creative destination. Operating over 1,300 stores across 49 states and Canada, along with an extensive online presence at Michaels.com and Michaels.ca, Michaels is renowned for its wide range of arts and crafts supplies, custom framing services, and unique handmade goods via MakerPlace by Michaels. As a leading retailer in the arts and crafts sector, Michaels prides itself on fostering creativity and inspiring customers of all ages to explore their artistic passions. The company also owns Artistree, a manufacturer known for custom and specialty framing merchandise, enhancing its... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in event planning or coordination preferred
- retail or customer service experience required
- ability to stand for long periods
- ability to lift heavy boxes and use ladders
- strong communication skills
- ability to work flexible hours including nights, weekends, and early mornings
- must be able to handle stressful situations calmly
- must be able to engage positively with customers of all ages
- ability to complete administrative tasks such as email correspondence and phone communication
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others including guests and co-workers
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
- facilitate and implement party add-ons such as goody bags and balloons according to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold the company’s cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- help customers shop, locate products, and provide them with solutions
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on Voice of Customer (VOC) survey
- assist with omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in truck unload, stocking, and planogram (POGs) processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements
- interact with others in an accepting and respectful manner
- remain positive and respectful even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image and serve as a role model for other team members
- cross trained in Custom Framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Location
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