Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Competitive wages
benefits
growth opportunities
Paid Time Off
hotel stay discounts
Job Description
The Omni Nashville Hotel is a premier luxury hotel located in the heart of downtown Nashville, Tennessee. It serves as a vibrant expression of Nashville's rich music culture, uniquely integrated with the expansion of the Country Music Hall of Fame and Museum across four levels. Situated on Fifth Avenue between Demonbreun and Korean Veterans Boulevard, this multi-story hotel offers an authentic Nashville experience through its modern design that incorporates natural materials, exposed steel, and regional limestone. The hotel and the museum share meeting and entertainment spaces, complemented by an array of restaurants and retail venues to create a dynamic destination... Show More
Job Requirements
- High school education required
- previous experience in catering, convention services, or meeting planning preferred
- minimum one year face-to-face customer service experience
- ability to clearly and pleasantly communicate verbally and in writing in English
- proficiency in computer systems and office equipment
- ability to work cohesively with coworkers
- capacity to think clearly and make concise decisions under pressure
- strong multitasking and organizational skills
- ability to handle stressful situations with a calm demeanor
- physical ability to lift up to 40 pounds and stand, walk, or sit for extended periods
- willingness to work flexible shifts including evenings, weekends, and holidays
Job Qualifications
- Previous catering, convention services, or meeting planning experience preferred
- operations or administrative experience in hotels with banquet operation knowledge
- minimum one year experience in a face-to-face customer service role
- high school education required, college degree preferred
- excellent verbal and written communication skills in English
- ability to input information accurately and efficiently into computer systems
- ability to work well with coworkers within and outside the department
- strong decision-making skills under pressure
- developed computer proficiencies with Delphi experience a plus
- strong organizational and multitasking skills
- ability to maintain a calm and welcoming demeanor in stressful situations
- customer service oriented with a desire to create memorable guest experiences
- proficiency with office equipment including calculators, photocopiers, and fax machines
- excellent telephone etiquette
- physical ability to move, bend, lift, carry, push, pull objects up to 40 pounds
- ability to stand, walk, or sit for extended periods
- ability to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Assist convention services and catering managers as the onsite liaison or day of coordinator between the meeting planner and operational departments
- communicate with other event concierge team and managers to ensure a seamless experience
- possess basic knowledge of hotel departments and their roles in fulfilling guests' needs
- manage and assist all aspects of hotel events including day-to-day coordination
- be available during peak times to assist with directionals
- ensure arrangements during meetings and conferences meet specifications and guest satisfaction
- proactively resolve problems and keep clients advised on event statuses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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