Event Concierge

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across a diverse portfolio of brands. Among these esteemed brands is JW Marriott, which represents the luxury segment of Marriott International and includes more than 100 exquisite properties located in gateway cities and unique resort destinations worldwide. JW Marriott places a strong emphasis on caring for its associates, fostering a welcoming and inclusive culture where employees feel valued, supported, and inspired. This approach reflects the company’s deeply rooted philosophy that associates who are happy and fulfilled will in turn provide outstanding service to guests, embodying the legacy of company founder J. Willard Marriott. Marriott International is dedicated to equal opportunity employment, embracing diversity and inclusion in all aspects of its operations, and offering comprehensive benefits that support personal and professional growth. The company is known for its innovative spirit and commitment to quality, making it a prestigious destination for careers in hospitality.

This particular role is a Full-Time Non-Management Host/Group Coordinator position within the Food and Beverage & Culinary category, based at the JW Marriott property located at 2121 S Prairie Ave, Chicago, Illinois. The pay range for this position is $26.87 to $27.62 per hour, reflecting the value Marriott places on skilled associates who contribute to the seamless execution of events and guest services. As a Host/Group Coordinator, the incumbent will play a critical role in ensuring the success of banquet and event functions by collaborating closely with group coordinators and hosts, making introductions, and confirming that all event arrangements meet the agreed standards. This role requires a keen attention to detail, excellent communication skills, and the ability to anticipate and meet guests’ service needs.

The position involves thorough review and analysis of banquet event orders to gather essential information about guests, setup requirements, timelines, and specific arrangements such as buffets and action stations. The host will respond to special requests, follow up to guarantee compliance with arrangements, and maintain high standards of quality and safety. Marriott expects associates to adhere strictly to safety, security, and company policies, report any incidents or unsafe conditions promptly, and complete all necessary safety training and certifications. Personal appearance and professionalism are critically important, as is maintaining confidentiality and protecting company assets.

This role demands physical stamina as it requires standing, sitting, or walking for extended periods and the ability to move or carry items weighing up to 25 pounds. Additionally, the ability to navigate various physical environments, including narrow spaces and uneven surfaces, is necessary. The ideal candidate will have at least one year of related work experience, a high school diploma or GED equivalent, and the interpersonal skills to engage guests warmly and effectively. The role offers a dynamic environment where teamwork, professionalism, and a genuine commitment to hospitality excellence are vital.

Joining Marriott Hotels through this position means becoming part of an expansive global team dedicated to upholding the promise of "Wonderful Hospitality. Always." Employees benefit from a supportive work atmosphere that promotes continuous learning, career development, and personal well-being. The company’s extensive benefits package and nurturing work culture ensure associates can thrive both professionally and personally. Marriott's reputation for innovation and quality within the hospitality sector provides an unparalleled platform for individuals passionate about delivering exceptional guest experiences and building a rewarding career.