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Event Concierge

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $23.25 - $30.23
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Career development opportunities
Employee wellness programs

Job Description

Hyatt Regency Lake Washington at Seattle's Southport is a prestigious hotel located on the scenic shores of Lake Washington. This elegant establishment, a recent recipient of the AAA Four Diamond and Best of Housekeeping awards, offers guests a perfect blend of the breathtaking natural beauty of the Pacific Northwest and luxurious modern amenities. Guests at Hyatt Regency Lake Washington enjoy convenient proximity to major attractions such as Sea-Tac International Airport, downtown Seattle, Bellevue, Mount Rainier National Park, and Gene Coulon Memorial Beach Park. With easy access to these key locations, visitors can explore the rich cultural and natural offerings of the region before returning to the comfort and high standards of their accommodations in Renton.

The Event Concierge at Hyatt Regency Lake Washington plays a vital role within the hotel’s Sales & Events team. This position is a highly visible, customer-facing role designed to provide exceptional service and support during events. The Event Concierge is the central point of contact for addressing special needs or requests during meetings and events, making this role a crucial link in the seamless execution of successful functions. It requires comprehensive knowledge of the hotel’s meeting facilities, a keen understanding of group dynamics, and a meticulous attention to event details.

This position was specifically created to not only meet but exceed the expectations of meeting and event planners, as well as guests. The Event Concierge serves as a proactive, empowered problem solver who ensures that all aspects of meetings and events run smoothly. Working closely with Event Managers and Meeting & Event Planners, the Event Concierge provides continuous on-site support throughout the event phase, anticipating and resolving potential issues to maintain a flawless experience. This role demands a strong customer service ethic, quick decision-making skills, and the ability to manage multiple priorities in a fast-paced environment.

Hyatt as an organization is known for its commitment to exceeding high expectations, offering outstanding rewards and career growth opportunities within the hospitality industry. The culture at Hyatt Regency Lake Washington is warm, respectful, and inclusive, fostering an environment where associates can thrive and advance their careers. For individuals passionate about hospitality and event management, the Event Concierge position at Hyatt offers an excellent platform to build expertise, develop meaningful professional relationships, and contribute to memorable guest experiences.

The employment type for this role is hourly, with a competitive starting wage of $23.25 per hour. The salary range for the position spans from $23.25 to $30.23 depending on the individual's experience, qualifications, and education. This wage reflects Hyatt’s dedication to attracting skilled professionals who are committed to delivering exceptional service and creating outstanding guest experiences. Overall, the Event Concierge role at Hyatt Regency Lake Washington offers a unique opportunity for motivated individuals to join a distinguished hospitality brand and contribute to hosting events that leave a lasting impression.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in event coordination or hospitality preferred
  • Strong communication skills
  • Ability to multitask and work under pressure
  • Detail-oriented approach
  • Proactive problem-solving skills
  • Availability to work flexible hours including evenings and weekends

Job Qualifications

  • High school diploma or equivalent
  • Prior experience in event coordination or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to handle multiple priorities in a fast-paced environment
  • Problem-solving aptitude and proactive mindset
  • Familiarity with hotel meeting facilities and event logistics
  • Customer service orientation

Job Duties

  • Act as the central point of contact for special needs or requests during events
  • Collaborate closely with Event Managers and Meeting & Event Planners during event phases
  • Proactively anticipate and resolve potential problems to ensure seamless event execution
  • Maintain detailed knowledge of hotel meeting facilities and event specifics
  • Provide on-site support and exceptional service to meeting and event planners
  • Ensure guest satisfaction by addressing needs promptly and efficiently
  • Support the Sales & Events team in delivering memorable guest experiences

Job Criteria

Experience

Entry Level (1-2 years)


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