Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Employee wellness programs
Education Assistance
Job Description
Hard Rock Cafe Nashville is a vibrant part of Hard Rock International, a globally renowned lifestyle brand with a strong presence in 74 countries. Hard Rock International operates 183 cafes, 27 hotels, and 12 casinos worldwide, making it one of the most recognizable names in the hospitality and entertainment industries. Known for its extensive collection of music memorabilia, which includes Eric Clapton's guitar—the starting piece of its prized collection—Hard Rock seamlessly combines music, culture, and hospitality to create unique and memorable experiences for guests. Beyond its cafes, Hard Rock is famous for its collectible fashion, music-related merchandise, and live performance... Show More
Job Requirements
- Secondary school degree preferred
- vocational degree in relevant field preferred
- at least 3 years of bartending experience in a five-star hotel
- banquet bartending experience preferred
- ability to understand and communicate basic information
- ability to read and write simple instructions and memos
- numerical skills for basic calculations
- effective customer service skills with patience and diplomacy
- fluency in English
- ability to work evenings, weekends, and holidays
- ability to comply with legal licensing requirements
- capacity to stand, walk, kneel, and bend for extended periods
- manual dexterity and hand-eye coordination
- ability to lift and move objects up to 100 pounds
- tolerance to exposure to heat, cold, chemicals, and noisy environments
- understanding of lifestyle hotels and premium dining services
Job Qualifications
- Secondary school degree preferred
- vocational degree in relevant field preferred
- minimum 3 years bartending experience in a five-star hotel
- experience as a banquet bartender preferred
- ability to comprehend and use basic language skills
- ability to read, comprehend, and write simple instructions and memos
- ability to perform basic numerical operations
- excellent interpersonal skills with patience, tact, and diplomacy
- fluency in English required
- additional languages preferred
Job Duties
- Reconcile transactions at the end of each shift
- be thoroughly familiar with all menu cocktails and wine list to assist guests
- complete bar requisitions
- ensure event bar area is clean and orderly
- stock juice, mixers, soft drinks, beer, wine, liquor, and supplies
- clean and stock glassware
- cut and stock garnishes
- ensure sequence of service is followed
- greet guests and take beverage orders
- suggestively sell drinks
- prepare drinks according to recipes
- serve beverages including coffee, tea, cocktails, and wine
- ensure guest satisfaction
- accommodate special requests
- maintain tables by clearing plates and trash
- process payments following POS procedures
- prepare consumption reports
- perform last call and bar cleaning duties
- maintain bank variance within standard
- manage trash and recycling
- follow food safety and alcohol service laws
- maintain positive communication with staff
- provide recognition to coworkers and management
- participate in meetings about company programs and events
- ensure a healthy and safe work environment
- be knowledgeable about property facilities and events
- promote property outlets
- assist guests with directions
- resolve guest complaints
- foster a positive and inclusive environment
- listen to feedback to improve service
- work as a team to deliver Amplified Service
- attend Sound Check meetings
- offer warm greetings
- practice Hard Rock’s mission and culture with enthusiasm
- take initiative to assist throughout the property
- operate ethically to protect the Hard Rock brand
- engage in environmental programs
- adhere to company policies and laws
- perform additional duties as assigned
- communicate with supervisors
- coordinate with other departments
- present a professional image
- review guest history for personalized service
- maintain confidentiality of information
Job Location
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