Event and Wedding Coordinator | City Cruises DC

Hornblower Group is a distinguished global leader in experience and transportation, boasting a rich history that spans over 100 years. The company’s extensive portfolio includes a variety of international offerings such as water- and land-based experiences along with ferry and transportation services. At the core of Hornblower Group’s operations is its commitment to providing exceptional passenger experiences and reliable transportation solutions across multiple regions. Its premier experience division, City Experiences, delivers dining and sightseeing cruises as well as walking and food tours through its well-recognized brands like City Cruises, Walks, and Devour. Meanwhile, its Ferry and Transportation Division, specifically through City Ferry, operates the largest private high-speed passenger and vehicle ferry networks in the United States, managing services such as NYC Ferry, Puerto Rico Ferry, among others. The group’s influence extends globally with subsidiaries like Hornblower Marine and Seaward Services, Inc., which enhance its operational capabilities by providing vessel maintenance, shipping, waterfront logistics, and management services. Additionally, Anchor Operating System, LLC, a Hornblower entity, supports the industry through innovative reservation, ticketing, and integration services. Headquartered in Orlando, Florida, with offices across major cities in the United States and internationally, Hornblower Group serves over 20 million guests annually in more than 10 countries and 50 U.S. cities. This expansive reach and diverse service offering have established Hornblower as a trusted name in the global experiences and transportation sector.

The role of Group Concierge at Hornblower Group is integral to maintaining and enhancing the company’s outstanding service standards, particularly in managing group guests after their purchases. This position focuses on developing strong relationships with clients by managing the vital details related to group events and logistics. Reporting to either the General Manager or Senior Concierge Manager depending on the port, the Group Concierge plays a pivotal role in driving post-purchase processes and increasing sales performance through upselling strategies. In this capacity, the concierge is tasked with not only ensuring smooth communication and coordination between sales, operations, and clients but also managing up to 50 events per month. The Group Concierge acts as the key liaison during events, overseeing product execution details, handling guest inquiries, and resolving issues efficiently. The role requires an individual who is flexible with work schedules, including night and weekend hours, to support site inspections and client meetings. This dynamic position blends sales acumen, customer service excellence, and impeccable organizational skills to contribute directly to the company’s revenue goals and guest satisfaction initiatives, embodying the RESPECT Service System that underpins Hornblower’s mission and values.