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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Career Development
Job Description
Hornblower Group is a distinguished global leader in experience and transportation, boasting a rich history that spans over 100 years. The company’s extensive portfolio includes a variety of international offerings such as water- and land-based experiences along with ferry and transportation services. At the core of Hornblower Group’s operations is its commitment to providing exceptional passenger experiences and reliable transportation solutions across multiple regions. Its premier experience division, City Experiences, delivers dining and sightseeing cruises as well as walking and food tours through its well-recognized brands like City Cruises, Walks, and Devour. Meanwhile, its Ferry and Transportation Division, specifically through... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 1 year of experience in sales support or as an event coordinator
- Effective communication skills in oral and written form
- High level of organization and attention to detail
- Must be able to manage multiple tasks/projects simultaneously
- Ability to establish and maintain effective working relationships
- Strong listening skills and ability to assess situations and suggest solutions
- Proficiency with Microsoft Office applications especially Word, Excel, and PowerPoint
- Flexible availability including nights and weekends
- Commitment to the RESPECT Service System and company values
- EEO compliance and adherence to federal and state regulations
Job Qualifications
- Bachelor’s degree preferred
- Minimum 1 year experience in sales support or event coordination
- Effective oral and written communication skills
- Highly organized and detail-oriented
- Ability to handle multiple tasks and projects simultaneously
- Strong interpersonal skills to establish effective working relationships
- Excellent listening and problem-solving skills
- Proficient with Microsoft Office applications including Word, Excel, and PowerPoint
- Ability to work flexible schedule including nights and weekends
- Familiarity with CRM systems such as Salesforce is advantageous
Job Duties
- Develop a comprehensive knowledge of all regional vessels, products and enhancements
- Take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups
- Successfully upsells existing guests to higher-value options and enhancements
- Follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities
- Handle objections by using vast product knowledge
- Maintain a flexible schedule including nights and weekends for site visits and client meetings
- Serve as a resource for the sales team, greeting clients upon boarding and conducting site visits
- Serve as the primary point of contact for client post-booking
- Be present during highly detailed events as liaison between sales and operations
- Communicate product details accurately to Food & Beverage and Operation teams
- Manage a minimum of 50 events per month including all cruise details
- Develop strong rapport with guests by thanking them, gaining feedback, asking for referrals and rebooking
- Work with management to resolve guest issues timely
- Manage administrative and operational activities including payment collection
- Respond to all post-booking inquiries leveraging deep product knowledge
- Ensure correct billing and payment collection for extra services
- Document guest interactions in Salesforce with detailed notes and task management
- Compile reports for bi-weekly meetings
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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