
Evening Shift Manager | Fairfield Inn by Marriott | West Des Moines, IA
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,400.00 - $63,300.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
excellent pay
hotel discounts
Food and beverage discounts
opportunities for career growth
supportive work environment
flexible scheduling
employee recognition programs
Job Description
This opportunity is with a dynamic and growing hotel company known for its commitment to delivering exceptional guest experiences. The company prides itself on fostering a supportive and collaborative work environment where employees are encouraged to develop their skills and advance their careers. As a key player in the hospitality industry, the hotel values creativity, dedication, and professionalism in all its team members, aiming to create memorable stays for guests and build long-term loyalty. With various employee benefits and incentives, including competitive pay and discounts, this hotel is an excellent place for professionals seeking to grow within the hospitality sector.\n\nThe role of Front Office Manager places you at the heart of the hotel's operations. You will lead the front desk team, ensuring seamless execution of daily activities and delivering outstanding service that exceeds guest expectations. Your leadership will be essential in inspiring the team to provide high-quality guest interactions and maintain operational efficiency. This position offers you the opportunity to blend your business acumen with your passion for hospitality, driving the front office towards continuous improvement and success. You will be responsible for managing staff, overseeing guest registration and check-out processes, and maintaining effective communication across departments. This role requires strategic thinking combined with hands-on involvement in everyday tasks such as night audits, group billing, forecasting, and supply management to ensure smooth functionality of front office operations. Working closely with the General Manager, you will act as a crucial link between leadership and staff, enhancing team alignment and operational consistency. This full-time position demands flexibility in scheduling, with expectations of working nights, weekends, and holidays, but rewards your dedication with excellent pay, attractive hotel and food and beverage discounts, and the chance to be part of a company that values innovation and growth in hospitality.
Job Requirements
- Minimum of two years working in hotels
- Minimum of two years in a hotel leadership position
- Ability to work varying schedules including nights, weekends and holidays
- Strong interpersonal and communication skills
- Proven leadership experience
- Experience in coaching, mentoring and team building
- Familiarity with hotel management processes and systems
Job Qualifications
- Minimum of two years working in hotels
- Minimum of two years in a hotel leadership position
- Experience in coaching, mentoring, and team building
- Strong interpersonal and communication skills
- Ability to manage varying schedules including nights, weekends, and holidays
- Demonstrated leadership capabilities
- Proficiency in hotel management systems
Job Duties
- Overseeing the day-to-day operations of the front desk and associated functions
- Ensure adherence to established procedures for all related activities by all supervised functions and personnel
- Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services
- Overseeing and participating in guest registration and check out
- Managing, training, and scheduling the front office staff
- Carrying out activities such as night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication
- Acting as a liaison between General Manager and staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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