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Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
competitive pay
Bonuses
Team Member Referral program
Health Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
short-term disability
long-term disability
Paid Time Off
Holidays
vacation
sick leave
bereavement
Company matched 401K
Apartment home discount
training programs
team building events
Job Description
Dweck is a distinguished property management company known for creating exceptional living environments that emphasize community, care, and convenience. With a strong commitment to resident satisfaction and quality living experiences, Dweck fosters a culture that values integrity, inclusivity, and continuous improvement. The company has earned recognition as a best place to work and live through its dedication to building vibrant communities and providing superior customer service. Dweck's innovative approach combines professional management with personal touches, ensuring that residents feel valued and supported throughout their residency.
As a Concierge at a Dweck community, you will serve as the face and bran... Show More
As a Concierge at a Dweck community, you will serve as the face and bran... Show More
Job Requirements
- High school diploma or GED
- experience in a living, retail, travel, or hotel environment
- the ability to lift up to 25lbs
- clear and professional verbal and written communication
- stellar customer service, organizational, and people care skills
- computer savvy to use Microsoft Office, Yardi and internet
Job Qualifications
- High school diploma or GED
- experience in a living, retail, travel, or hotel environment
- stellar customer service, organizational, and people care skills
- clear and professional verbal and written communication
- computer savvy to use Microsoft Office, Yardi and internet
Job Duties
- Engage residents and guests with genuine care, warmth, and hospitality
- answer phones with enthusiasm and make warm transfers to appropriate person
- listen well and take ownership of resolving issues, seeing them through and closing the loop
- promote the community by understanding competitive advantages and basic leasing information
- support office and service teams with administrative tasks such as insurance entry, audits, notices, and follow-ups
- track preferences in CRM memos for surprise and delight or tangible apology moment opportunities
- create moments that matter/go above and beyond where the resident is not just satisfied but happy with service
- manage building entries to ensure security and to avoid any solicitation
- answer questions or research answers and provide responses
- plan and participate in hosting events to create a sense of community
- volunteer and give back to the communities that we work and live in
- ensure curb appeal, across the community, including parking lot, garage, entrances, amenity space and common areas
- assist the office with renewal or wellness check-in calls
- communicate escalations, issues, and upcoming events in shift log and verbally to team members and management
- participate in team events and meetings to develop and maintain team relationships
- receive incoming packages and inform residents of package delivery
- audit packages weekly and manage resident pick up of mail or packages
- ensure certified mail or perishable packages receive immediate attention and follow up
- approve, reserve and prepare amenities/guest suites
- provide services such as dry cleaning, restaurant reservations
- maintain visitor log and provide parking passes
- be an area expert and be knowledgeable of local area events, restaurants, theaters, entertainment, banks, grocery stores
- be a networking liaison, partnering with local businesses to offer VIP services and special discounts
- address service requests and set expectations with residents
- make follow up calls to ensure resident service order is completed to their satisfaction
- encourage social media reviews with excellent service provided
- verify noise concerns and address promptly
- maintain an up-to-date list of emergency contacts for the community
- know and implement emergency procedure
- be aware of all emergency exits and provide direction to residents as emergencies occur
- manage all Key Track/Handy Trac, Knox box locations, know the process for locks outs and maintain elevator keys
- monitor cameras, report any suspicious activity to security or authorities
- track any incidents in Yardi Concierge within 24 hours
- complete all assigned learning and sign up for additional learning
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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