Evening Concierge

WellQuest Living is a distinguished senior living company dedicated to providing exceptional care and vibrant communities for older adults. With a focus on enriching the lives of residents through personalized services, WellQuest Living offers a continuum of care that promotes independence, dignity, and wellness. The organization operates a variety of senior living communities that blend hospitality, healthcare, and lifestyle to create comfortable and supportive environments. Their communities are designed to foster social engagement, health, and well-being among residents, supported by highly trained staff who are devoted to delivering compassionate care and excellent service.

The Concierge/Front Desk position at WellQuest Living plays a vital role in maintaining the welcoming atmosphere and smooth operations of the community’s administrative front. As the first point of contact for visitors, residents, and family members, the Concierge ensures that everyone receives friendly, attentive, and high-quality service. The role involves greeting visitors, handling incoming calls, facilitating resident requests, coordinating tours, and assisting with various clerical and administrative tasks. It is a non-exempt position within the Administration Department reporting to the Business Office Director. This role requires a warm and compassionate individual who genuinely cares about the needs of older adults and their families and can uphold the company’s standards of excellence in customer service.

In addition to providing exceptional hospitality and information, the Concierge is responsible for managing multiple operational duties such as processing mail, managing reservations for dining, activities, and transportation, responding to maintenance requests, and monitoring emergency systems. The Concierge also supports marketing efforts by presenting the community positively during tours and telephone interactions. This position necessitates strong communication skills, organizational abilities, proficiency with office equipment and software, and a dedication to ensuring the safety and well-being of residents and staff alike.

The ideal candidate for this role will have at least two years of experience in a related position, preferably in a hospitality setting, coupled with a high school education. They must be mobile and capable of performing physical tasks and able to maintain composure and focus in a fast-paced environment that demands excellent interpersonal skills. Emotional intelligence and the ability to show genuine care for senior residents are paramount. This position involves both sitting for prolonged periods and physical activity such as moving freely around the property, handling office supplies, and assisting residents as needed.

Overall, the Concierge/Front Desk role at WellQuest Living is integral to the overall resident experience and community operations. It provides a unique opportunity to work in a respectful and rewarding environment dedicated to enhancing the lives of seniors, while showcasing professionalism, empathy, and multi-tasking skills. This comprehensive role blends the hospitality and healthcare aspects of senior living, making it an excellent fit for candidates looking to contribute to the well-being and comfort of older adults within a supportive community setting.