Evening Concierge

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.75 - $19.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Employee wellness programs

Job Description

WellQuest Living is a distinguished senior living company dedicated to providing exceptional care and vibrant communities for older adults. With a focus on enriching the lives of residents through personalized services, WellQuest Living offers a continuum of care that promotes independence, dignity, and wellness. The organization operates a variety of senior living communities that blend hospitality, healthcare, and lifestyle to create comfortable and supportive environments. Their communities are designed to foster social engagement, health, and well-being among residents, supported by highly trained staff who are devoted to delivering compassionate care and excellent service.

The Concierge/Front Desk position at WellQuest... Show More

Job Requirements

High school education
Minimum of two years in a related position preferably in hospitality
Proficient with basic office equipment including personal computer
Proficient in Office software
Ability to communicate effectively in English
Ability to perform basic math operations
Must be mobile and able to perform physical requirements of the job
Pass a health screening including chest x-ray or intradermal test within required timeframes
Pass a criminal record clearance prior to employment
Ability to show sincere compassion towards older adults
Ability to handle stressful situations and emergencies professionally
Compliance with safety, emergency and exposure control plans
Maintain a professional appearance and demeanor
Ability to work cooperatively with co-workers and other departments
Ability to handle phone and multi-line telephone systems efficiently

Job Qualifications

High school education
Minimum of two years of experience in a related position preferably in a hospitality setting
Proficient in basic office equipment including personal computer
Proficient in Office software
Excellent oral and written communication skills
Ability to speak, write and read English
Ability to add, subtract and multiply
Ability to understand issues and process information for giving and receiving feedback
Displays sincere compassion towards older adults
Demonstrates genuine concern for the physical and emotional needs of older people and their families

Job Duties

Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone
Learn and know all residents by name
Greet all residents and visitors
Provide information to those seeking information about the property
Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
Direct visitors to appropriate office or resident apartment
Assist residents, family members, and guests with general requests
Arrange for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour
Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner
Display knowledge of the services and programs and other pertinent information regarding the property
Manage mail meter, stamps, making copies, and other tasks related to office operations
Record receipt of packages and contact residents for pick up
Handle business center requests such as photocopying, faxing, shipping of mail
Process incoming mail, sort but not open property mail and distribute mail to appropriate mailboxes
Complete all opening and closing duties
Accurately take reservations for dining rooms, activities department, personal and complimentary transportation
Receive and accurately record all maintenance work order requests and deliver them timely to the Maintenance Department
Monitor the Emergency Alert System and respond immediately to every call
Maintain the Resident Notice Binder
Arrange for parking and retrieval of valet cars
Arrange wake-up calls, dry cleaning, pet care, additional housekeeping, personal errands, car care etc. as requested by residents
Fulfill personal concierge requests such as area restaurant reservations, tee times, MapQuest directions, internet research
Maintain reception area in a neat and orderly fashion
Ensure reception desk and lobby have current property literature on display and free from excessive or outdated literature
Ensure coffee and/or refreshments are fresh and available
Ensure that all posted signage is accurate, timely and free from fingerprints
Perform clerical duties as directed by supervisor
Update and assemble marketing packets for inquiries
Respond immediately to emergency calls and notify appropriate persons or agencies
Promote resident morale by answering questions and calming distressed residents
Refer grievances to appropriate personnel
Provide support to marketing efforts through positive interaction during tours and telephone contact
Communicate any observed or suspected resident change of condition to supervisor
Maintain a safe and secure environment
Encourage teamwork through cooperative interactions
Support a positive and professional image through actions and dress
Perform other duties as assigned by Business Office Director, Assistant Executive Director or Executive Director

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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