Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
health benefits
401k with employer match
generous time off
paid volunteer time
Learning and development opportunities
Modern health virtual mental health and coaching visits
Wine discounts
Job Description
La Crema Estate is a multi-generational, family-owned winery known for producing wines with authenticity and exceptional pedigree. As part of the distinguished Jackson Family Wines portfolio, La Crema Estate has a strong commitment to quality, heritage, and craftsmanship, delivering award-winning wines that capture the essence of their coastal vineyard locations. The winery takes pride in its sustainable practices and devotion to creating memorable experiences for guests and wine lovers alike. The company nurtures a culture grounded in fairness, acceptance, and belonging, valuing the unique contributions of every team member. This inclusive environment motivates employees to bring their passion and dedication... Show More
Job Requirements
- 2+ years related experience preferred in sales, customer service or hospitality
- knowledge of wines and ability to tell the story that promotes loyalty and sales
- able to work a flexible schedule including weekends
- competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook
- outstanding ability in customer service and working with the public
- commitment to excellence, high standards and working effectively with a team
- strong organizational, problem-solving, multi-tasking and analytical skills
- flexibility and ability to manage changing priorities with enthusiasm
- must be fluent in English
- able to stand and walk for long periods and lift up to 50 pounds repeatedly
Job Qualifications
- 2+ years of related experience in sales, customer service, or hospitality
- knowledge of wines with ability to tell engaging stories promoting loyalty and sales
- proficiency in Point of Sale systems and Microsoft Office including Excel, Word, and Outlook
- outstanding customer service skills with public interaction
- commitment to excellence, high standards, and effective teamwork
- strong organizational, problem-solving, multi-tasking, and analytical abilities
- flexibility to manage changing priorities
- fluency in English
- ability to stand and walk for long periods and lift up to 50 pounds repeatedly
Job Duties
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets
- strengthens preexisting member and collector relationships while establishing new relationships via phone and email
- provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries
- assists in phone and email outreach during Club shipments and new wine releases
- develops referral partners through business development activities to drive sales and awareness
- assists in hospitality events, calls, and digital communications in a well-organized manner consistent with winery expectations
- offers exemplary customer service that provides customized customer support
- supports team members with training on wines and processes for efficient, cohesive customer service
- supports trade hospitality events and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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