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Estate Host - Kendall-Jackson

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $23.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive hourly wage
Opportunities for career growth and development
Inclusive and diverse work environment
Employee discounts on premium wines
Training and education on wines and sales techniques
Participation in hospitality and special events
A supportive team culture that values fairness, acceptance, and belonging

Job Description

Kendall-Jackson Wine Estate and Gardens is a distinguished, multi-generational, family-owned winery renowned for producing wines with authenticity and exceptional pedigree. As a leader in the wine industry, Kendall-Jackson has built a strong reputation for crafting high-quality wines that reflect the rich heritage and unique terroir of their estate. The winery is dedicated to sustainability, innovation, and creating memorable experiences that resonate with wine enthusiasts around the world. With a deep commitment to excellence and a passion for viticulture, Kendall-Jackson continues to inspire loyalty and admiration through its premium wine offerings and exceptional customer engagements.

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Job Requirements

  • 2+ years related experience preferred in sales, customer service or hospitality
  • knowledge of wines and ability to tell the story that promotes loyalty and sales
  • able to work a flexible schedule including weekends
  • competency in Point of Sales systems, Microsoft Office including Excel, Word, and Outlook
  • outstanding ability in customer service and working with the public
  • commitment to excellence, high standards, and working effectively with a team
  • strong organizational, problem-solving, multi-tasking and analytical skills
  • flexibility and ability to manage changing priorities with enthusiasm
  • must be fluent in English
  • able to stand and walk for long periods of time and lift up to 50 pounds repeatedly

Job Qualifications

  • 2+ years related experience preferred in sales, customer service or hospitality
  • knowledge of wines and ability to tell the story that promotes loyalty and sales
  • competency in Point of Sales systems, Microsoft Office including Excel, Word, and Outlook
  • outstanding ability in customer service and working with the public
  • commitment to excellence, high standards and working effectively with a team
  • strong organizational, problem-solving, multi-tasking and analytical skills
  • flexibility and ability to manage changing priorities with enthusiasm
  • must be fluent in English

Job Duties

  • Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly or annual sales targets
  • strengthens preexisting member and collector relationships while establishing new relationships via phone and email
  • provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries
  • assists in phone and email outreach during Club shipments and new wine releases
  • develops referral partners through business development activities to drive sales and awareness
  • assists in hospitality events, calls, and digital communications in a manner consistent with winery expectations
  • offers exemplary customer service at all touch points that provides customized customer support
  • supports other team members with training on wines and processes to ensure efficient and cohesive customer service
  • supports trade hospitality events and other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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