Entry-Level Patient Concierge Coordinator

Medpace is a leading global clinical contract research organization (CRO) headquartered in Cincinnati, Ohio, with a workforce of over 5,000 employees spanning more than 40 countries. Established over 30 years ago, Medpace is committed to accelerating the development of safe and effective medical therapeutics by delivering comprehensive Phase I-IV clinical development services to biotechnology, pharmaceutical, and medical device industries. Leveraging deep scientific expertise and rigorous discipline, Medpace specializes in therapeutic areas such as oncology, cardiology, metabolic disease, endocrinology, central nervous system disorders, anti-viral, and anti-infective treatments. The company’s mission centers around improving patient outcomes worldwide through cutting-edge research and development efforts, fostering a culture of innovation, and promoting excellence in clinical trials.

The Patient Concierge Coordinator position at Medpace is a pivotal role within a new global service initiative aimed at enhancing the patient experience during clinical trials. This role focuses on alleviating the financial and logistical challenges patients face when traveling from their homes to clinical sites. The coordinator acts as the main liaison between patients, clinic nurses, internal teams, and external vendors to streamline travel arrangements and manage reimbursements for out-of-pocket expenses. By coordinating travel logistics, overseeing regulatory filings, setting up new studies, and maintaining communication across all stakeholders, the Patient Concierge Coordinator ensures a smooth and supportive journey for the patient. This position requires close collaboration with the client, trial managers, technology teams, and finance departments to facilitate timely and efficient patient support, including website and system integration enhancements.

In addition to managing day-to-day operations, the Patient Concierge Coordinator is responsible for onboarding clinic nurses at new sites, coordinating translation services, and tracking financial metrics related to patient travel. The role demands flexibility, as occasional evening or weekend work may be necessary for urgent patient travel assistance. The ideal candidate will have strong organizational skills, a passion for patient advocacy, and the ability to handle multiple projects simultaneously. Experience in clinical research or healthcare settings, knowledge of global travel logistics, and fluency in Spanish—though not required—are advantageous. Embracing this opportunity means joining a dedicated team that values people, purpose, and passion, contributing meaningfully to improving lives through clinical research. Medpace fosters a flexible work environment and offers competitive compensation and benefits packages, as well as unique campus perks such as employee appreciation events, wellness programs, community involvement, and opportunities for career advancement. This role is an exciting chance to be part of a transformative service that directly impacts patient care and clinical trial success globally.