Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Comprehensive benefits package
on-demand pay program
Discounts directory
optional identity theft protection
home insurance
auto insurance
Pet insurance
retirement options with service contribution and match savings
Job Description
Corewell Health is a nationally recognized health system committed to delivering personalized healthcare to patients, their families, and the community. Known for its dedication to innovation, inclusivity, and excellence, Corewell Health operates facilities like the Royal Oak Hospital, where it combines compassionate patient care with advanced medical practices. The organization is deeply invested in creating a supportive work environment for its team members, providing extensive benefits, and fostering a culture rooted in diversity, equity, and inclusion. Corewell Health's mission is to improve health, instill humanity, and inspire hope through collaboration and leadership across all its services.
The role o... Show More
The role o... Show More
Job Requirements
- High school diploma
- Completion of department-based training with demonstrated competence
Job Qualifications
- High school diploma
- Completion of department-based training with demonstrated competence
- Certification in Basic Life Support (BLS) from American Heart Association or American Red Cross is preferred
Job Duties
- Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception
- Provide hospital way-finding for patients and visitors
- Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution
- Maintain a clean and tidy first impression
- clean the lobbies, entrances and outside the doorways
- Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy
- Perform service recovery and conflict resolution for unhappy guests
- Work with Service Excellence to support positive outcomes and resolution to customer needs
- Assist patients and families in and out of their vehicles as needed at the hospital entrances
- Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking
- Work with the Security and Valet teams as needed
- Round throughout the hospital and campus to locate wheelchairs and scooters
- Clean them daily and tag for repair as needed
- Maintain appropriate volumes of chairs and scooters at each active entrance
- Provide liaison activities between the clinical staff, physicians, and the patient companions in surgical areas
- Problem solve, assist with communication as appropriate
- Enter text page phone numbers for family members to be updated throughout the surgical procedure
- Assist with Lost and Found services as needed
- Assist with cab, bus vouchers and other transportation as needed
- Utilize effective communication skills to incorporate specific age, culture and developmental needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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