Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
HSA
FSA
Dental
Vision
Life insurance
Disability Coverage
Supplemental benefits
401(k) Plan
Paid Time Off
Free shuttle service
Gym membership
Tuition Reimbursement
Employee Discounts
Job Description
Full House Resorts is a renowned hospitality and entertainment company that operates a variety of casino resorts, delivering exceptional guest experiences through top-tier entertainment, gaming, and casino promotions. Dedicated to maintaining 4-star standards, the company prides itself on providing superior customer service and consistently engaging guests through diverse entertainment offerings. Known for its commitment to excellence and professionalism, Full House Resorts offers an inviting workplace for individuals passionate about the hospitality and gaming industries. This role is situated within a dynamic casino environment where exciting entertainment events and promotions play a central role in driving guest satisfaction and business success.Show More
Job Requirements
- Bachelor's degree in marketing, entertainment management, or equivalent in education and experience
- Two or more years of promoting events and/or booking entertainment preferably in a casino environment
- One or more years of leadership or managerial experience
- Knowledge of gaming regulations and procedures
- Must have a valid and current State of Colorado Gaming License
Job Qualifications
- Demonstrated experience booking, coordinating, and promoting entertainment events as well as organizing casino promotions and activities
- Prior management or supervisory experience is preferred
- Demonstrated experience developing and maintaining positive relations with applicants, guests, vendors, and employees
- Demonstrated experience performing within specific deadlines or under pressure
- Demonstrated experience in problem-solving, organizing, and prioritizing work
- Demonstrated experience with graphics, spreadsheets, and analysis programs
Job Duties
- Performs excellent customer service skills and upholds 4-star standards
- Performs casino promotions, drawings, tournaments, entertainment shows, live performances, music acts, and special events including themed entertainment experiences and off-property entertainment activations
- Log, track, and maintain ongoing spreadsheet records for various promotions and entertainment activities
- Assists with hiring, scheduling, disciplining, and developing the Marketing Coordinators staff
- Monitor and order all departmental and operational supplies in a timely manner to ensure uninterrupted operations
- Identify, negotiate, and book high-quality entertainment acts from local talent to regional headliners for special events, holiday celebrations, and recurring entertainment series
- Maintains a general awareness of company-wide marketing needs and keeps the Marketing Director informed of any concerns
- Acts to handle difficult guests, vendors, and employees in a diplomatic, courteous, and positive manner
- Responsible for ensuring all marketing signage is updated, including TVs, posters, and bulletin boards
- Proofreads all marketing materials
- Uses Synkros Gaming Management System to update customer information
- Communicates accurate information about the casino and performs related administrative support duties effectively and promptly
- Performs a variety of administrative support duties including customer service, secretarial, scheduling, word processing, data entry, statistical, financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, delivery and distribution of mail, and other general office support activities
- Promotes all gaming activities and is knowledgeable about slot machine payouts, operations, and club membership
- Promotes and signs customers up for Players Club cards
- Promotes entertainment offerings through personal guest interaction, on-floor announcements, and coordination with marketing channels to maximize attendance and engagement
- Develops and maintains effective working relationships and good customer service skills with all guests and employees
- Responds to questions from guests promptly and accurately
- Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance as necessary
- Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations
- Regular and reliable attendance is a fundamental requirement of this position
- Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business
- Performs other duties including special projects as needed and directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter