Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Job Description
Our Entertainment Supervisors team plays a pivotal role in crafting unforgettable experiences for guests at a premier entertainment park. This team collaborates closely with performers, associates, and guests to ensure a safe and engaging environment while delivering outstanding entertainment and event experiences across the entire park. The position is integral to the smooth daily operations of the Entertainment department and requires strong leadership skills, effective communication, a positive mindset, and a keen eye for detail.
The hiring establishment is a renowned amusement park known for offering a variety of thrilling rides, shows, and special events that attract visitors of all ages. This park prioritizes guest safety and satisfaction and continuously strives to enhance the entertainment value it provides. Operating with a large and diverse entertainment team, the park looks for dedicated supervisors who are passionate about entertainment and guest service and who want to contribute to a dynamic and fun work environment.
As an Entertainment Supervisor, you will be responsible for supervising associates in various entertainment capacities, which may include working with the Character Program, Special Event and Festival programming, Technical and Production teams, Costumes and Cosmetology teams, or the Stage Management segment of the shows team. This variety offers a unique opportunity to gain comprehensive experience within the entertainment sector in a theme park setting.
Your core responsibilities will include managing and mentoring team members, assisting with training, scheduling, performance evaluation, and disciplinary actions when necessary. You will ensure departmental goals are clearly communicated and implemented, promote teamwork, and maintain a safe and clean environment at all entertainment locations. Your focus on quality customer service will help create memorable moments for guests, supporting the park's reputation for excellent entertainment experiences.
The role provides a rewarding balance of operational and leadership duties in a lively and energetic setting, perfect for those who thrive in dynamic environments and have a passion for entertainment. Supervisors will engage with both guests and staff regularly, resolving concerns with professionalism and adhering to park policies. The position requires attention to logistical details for events, thorough record-keeping, and collaboration with multiple park departments to coordinate entertainment activities effectively.
Beyond the day-to-day tasks, this role offers opportunities for career growth through hands-on experience, professional development, and networking within the amusement and entertainment industries. The park fosters a fun and inclusive workplace culture that supports career advancement and skill-building.
If you have a positive attitude, excellent leadership capabilities, and a genuine interest in delivering high-quality entertainment alongside committed teams, this position provides a fantastic avenue for continued personal and professional growth within a vibrant entertainment environment. Join us to help bring entertainment programming to life and contribute to the magic woven into every guest visit at the park.
The hiring establishment is a renowned amusement park known for offering a variety of thrilling rides, shows, and special events that attract visitors of all ages. This park prioritizes guest safety and satisfaction and continuously strives to enhance the entertainment value it provides. Operating with a large and diverse entertainment team, the park looks for dedicated supervisors who are passionate about entertainment and guest service and who want to contribute to a dynamic and fun work environment.
As an Entertainment Supervisor, you will be responsible for supervising associates in various entertainment capacities, which may include working with the Character Program, Special Event and Festival programming, Technical and Production teams, Costumes and Cosmetology teams, or the Stage Management segment of the shows team. This variety offers a unique opportunity to gain comprehensive experience within the entertainment sector in a theme park setting.
Your core responsibilities will include managing and mentoring team members, assisting with training, scheduling, performance evaluation, and disciplinary actions when necessary. You will ensure departmental goals are clearly communicated and implemented, promote teamwork, and maintain a safe and clean environment at all entertainment locations. Your focus on quality customer service will help create memorable moments for guests, supporting the park's reputation for excellent entertainment experiences.
The role provides a rewarding balance of operational and leadership duties in a lively and energetic setting, perfect for those who thrive in dynamic environments and have a passion for entertainment. Supervisors will engage with both guests and staff regularly, resolving concerns with professionalism and adhering to park policies. The position requires attention to logistical details for events, thorough record-keeping, and collaboration with multiple park departments to coordinate entertainment activities effectively.
Beyond the day-to-day tasks, this role offers opportunities for career growth through hands-on experience, professional development, and networking within the amusement and entertainment industries. The park fosters a fun and inclusive workplace culture that supports career advancement and skill-building.
If you have a positive attitude, excellent leadership capabilities, and a genuine interest in delivering high-quality entertainment alongside committed teams, this position provides a fantastic avenue for continued personal and professional growth within a vibrant entertainment environment. Join us to help bring entertainment programming to life and contribute to the magic woven into every guest visit at the park.
Job Requirements
- High school diploma or equivalent
- Previous experience in entertainment or hospitality preferred
- Ability to pass a background check
- Strong communication and interpersonal skills
- Availability to work flexible hours including weekends, holidays, and evenings
- Ability to stand or walk for extended periods
- Ability to manage and motivate a team
- Basic knowledge of scheduling and timekeeping systems
- Commitment to safety and guest satisfaction
- Positive attitude and willingness to work in a fast-paced environment
Job Qualifications
- Positive attitude and readiness to bring the fun by making our entertainment programming come to life
- Ability to pass a background check
- Maneuverability and mobility to move from location to location within the park daily
- People who love helping others and will support the needs of our guests and associates
- Good judgment and a commitment to safety
- Ability to work and interact with people from diverse backgrounds
- Individuals with a passion and excitement about Carowinds
- Availability to include some weekdays, weekends, evenings, and holidays
Job Duties
- Supervising daily operations within the Entertainment department
- Opening and closing locations ensuring cleanliness in guest facing areas as well as backstage areas
- Promotes teamwork and creates a positive and safe work environment for all
- Monitor and report associate timekeeping ensuring all park policies are followed daily
- Maintain associate schedules in UKG
- Ensure all program elements are safe, properly operating, and clean
- Provide excellent customer service for our guests
- Supporting our teams daily to produce superior guest entertainment experiences
- Resolves guest and associate concerns following proper protocols and procedures
- Communicate with various teams within the Entertainment department efficiently and respectfully
- Establishes and maintains good working relationships with other park departments and partners
- Coordinate and carry out logistics for special events and activations in park as assigned
- Accurately completes necessary daily paperwork including reports, files, and venue checklists
- Follows and enforces all park and department policies and procedures
- Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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