EMSA Centralized Services Receptionist

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Type:

Hourly

Rate:

Exact $24.04

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Limited benefits

Job Description

Coppin State University is a public historically black university located in Baltimore, Maryland, known for its commitment to providing quality education and fostering student success. It is part of the University System of Maryland and offers a diverse range of undergraduate and graduate programs aimed at empowering students to achieve their academic and professional goals. The university emphasizes inclusivity, community engagement, and the holistic development of its students, preparing them to contribute effectively to society. As an institution that values diversity and equal opportunity, Coppin State University promotes an environment where all students and staff can thrive.

The EMSA Central... Show More

Job Requirements

High school degree
Associates degree or some college in progress preferred
Minimum of two years of customer service experience preferred in an educational setting
Excellent verbal and written communication skills
Strong organizational and administrative skills
Ability to work well with internal and external constituents
Ability to handle all situations with tact and diplomacy
Ability to complete tasks in a timely manner
Ability to sit for extended periods of time
Use of Microsoft Office technology suite including Outlook, Word, Excel
Ability to lift and carry small parcels, packages, and other items as needed

Job Qualifications

High school degree
Associates degree or some college in progress preferred
Minimum of two years of customer service experience preferred in an educational setting
Excellent verbal and written communication skills
Strong organizational and administrative skills
Ability to work well with internal and external constituents
Ability to handle all situations with tact and diplomacy
Ability to complete tasks in a timely manner
Proficient use of Microsoft Office technology suite including Outlook, Word, Excel

Job Duties

Answer incoming in-person inquiries and calls received through the call center within Centralized Services and assist parties with questions related to any of the departments within the Division of Enrollment Management and Student Affairs
Respond to inquiries from in-person walk-up, phone, live chat, and emails
Maintain a log of received phone calls and inquiries
Assist students and other callers with information on navigating Coppin systems and accomplishing some basic administrative functions
Triage issues and direct inquiries to the most appropriate area for follow-up
Maintain a relationship with staff in the division to be aware of changes and upcoming items needing attention
Coordinate with departments across the division to best support student service
Conduct call campaigns as needed to assist with registration, admissions, and other divisional efforts
Navigate student systems to provide basic information to student callers on admission status, current student status, and basic financial aid information
Continuously review and update information on department offerings to provide up-to-date information
Troubleshoot issues and track resolutions for inquiries received
Perform other duties assigned
Report repeated issues and patterns for further investigation and process improvement
Keep abreast of the legal guidelines regarding confidentiality and privacy such as FERPA, HIPAA, etc.
Participate in Divisional sponsored programs and events
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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