Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible spending account
Employee assistance program
Training opportunities
Job Description
The Department of Workforce Services, specifically within the Division of Workers' Compensation, is dedicated to providing a comprehensive suite of services to support the workforce of Wyoming. This state government agency plays a pivotal role in facilitating re-employment and ensuring smooth transitions for individuals within the labor market. The Division of Workers' Compensation works closely with employers, employees, and medical professionals to administer claims, provide assistance, and uphold worker protections. As a public sector entity, it operates within the regulatory framework of federal, state, and local laws and policies, emphasizing transparency, compliance, and high standards of service. This particular position... Show More
Job Requirements
- High school diploma or equivalent
- able to perform general office administrative tasks
- ability to communicate clearly and professionally
- able to maintain confidentiality
- provide excellent customer service
- willing to undergo background check
- authorized to work in the United States
Job Qualifications
- Associate's Degree in Business Office Communications preferred
- 2-4 years of progressive work experience in business office communications preferred
- knowledge of applicable federal, state, and local laws, codes, regulations, and policies related to workers' compensation
- knowledge of techniques for providing high level of customer service
Job Duties
- Perform first-line customer service including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member
- Perform various functions for staff and administration
- Explain division policy, procedures, and practices regarding general non-case-specific requests for information
- Direct customers to appropriate claims analysts for case-specific information
- Monitor and maintain fax machines, copiers, and office printers
- Distribute printed material appropriately
- Perform troubleshooting and determine the need for professional technical assistance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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