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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Company paid Short-Term Disability
Company paid long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan with Employer Matching
Hilton Hotel Travel Discount Program
Paid Time Off
free meal
free annual VIA bus pass
Incentive bonus
referral bonus incentive program
Team Member Assistance Program
Job Description
Zachry Hospitality is a distinguished hotel management company known for its passionate commitment to hospitality and exceptional customer service. Centered around a family-like culture, Zachry Hospitality ensures that every team member and guest is treated with care and respect, adhering to their guiding principle: doing the right thing simply because it is the right thing to do. The company embraces strong core values such as Every Person Matters, Together We Can Do Great Things, and This Is More Than a Job, shaping how they operate and make decisions. This commitment to excellence and ethical standards creates an inviting and professional... Show More
Job Requirements
- High school graduate or equivalent preferred
- Prior hospitality experience preferred
- Clear Texas driver's license required
- Ability to stand for 8 hours at front desk
- Ability to work am, pm, and overnight shifts
- Strong verbal and written communication skills
- Ability to handle cash and perform arithmetic accurately
- Availability to transport guests within 3 miles
- Ability to manage guest complaints and resolve conflicts
Job Qualifications
- High school graduate or equivalent preferred
- Prior hospitality experience preferred
- Ability to use calculator for moderately complex math
- Strong customer service skills requiring tact and patience
- Ability to stand and move throughout front office for long periods
- Proficient in English verbal and written communication
- Ability to input information accurately using computer system
- Ability to observe signs of emergency
- Spanish language skills preferred but not required
- Clear Texas driver's license required
Job Duties
- Greet and register guests using hotel standards
- Provide prompt and courteous service during guests' stay
- Handle guest accounts and payment methods accurately
- Answer telephones promptly and communicate messages
- Resolve guest complaints and develop positive solutions
- Transport guests to and from the airport within a 3-mile radius
- Work am, pm shifts with possible overnight
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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