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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.75 - $15.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Job Description
Omni La Mansion del Rio is a distinguished hotel located along the historic Riverwalk in the heart of downtown San Antonio. Situated near renowned landmarks such as the iconic Alamo, El Mercado, La Villita District, Spanish governor's Palace, and the San Antonio Convention Center, the hotel provides guests with an unmatched experience that combines history, culture, and exceptional hospitality. As part of the prestigious Omni Hotels & Resorts chain, Omni La Mansion del Rio prides itself on offering a dynamic and vibrant work environment where associates can thrive and deliver world-class service to guests from all over the globe. The... Show More
Job Requirements
- Minimum one year customer service experience
- previous coffee house or hotel experience preferred
- cash handling experience required
- food handler certification required
- TABC certification required
- ability to work weekends and holidays
- ability to lift 50 pounds
- good communication skills
Job Qualifications
- Minimum one year customer service experience in food, beverage, and/or retail environment
- previous coffee house and/or hotel experience preferred
- previous cash handling and face-to-face customer service experience required
- ability to accurately and efficiently input information into MICROS
- ability to handle stressful situations while maintaining a calm and welcoming demeanor
- ability to work cohesively with co-workers both within and outside of your department
- ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment
- must be TABC and Food Handler certified
- must be able to work a variety of shifts including weekends and holidays
- ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- ability to frequently bend, reach overhead, twist, stand, or walk for extended durations
Job Duties
- Communicate effectively with guests and associates
- listen to, understand, and clarify concerns raised by co-workers and guests
- maintain professionalism in all situations
- work well in stressful, high-pressure situations
- understand and comply with proper uniform and grooming standards
- ensure lobby public areas are maintained and cleaned by coordinating with housekeeping
- assist with monthly inventory
- maintain a clean workspace throughout entire shift
- follow proper procedures for accepting credit cards and checks
- maintain a cash bank
- verify guest room numbers for room charges
- interact with other departments to ensure guest needs are satisfied
- adhere to proper food handling procedures
- demonstrate knowledge of equipment use and safety procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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