Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
401(k) Plan
performance bonuses
Job Description
El Pollo Loco is a well-established fast-casual restaurant chain specializing in Mexican-inspired grilled chicken dishes and other authentic menu offerings. Renowned for its vibrant atmosphere and commitment to quality, El Pollo Loco operates locations across the United States, providing a friendly dining experience while upholding high standards of food safety and customer service. The company is dedicated to delivering fresh, flavorful meals prepared with quality ingredients while fostering a work environment that promotes teamwork, respect, and employee growth.
This position is for a Shift Leader at El Pollo Loco, offering a competitive hourly pay range of $20.00 to $30.00, depending on various factors such as location, experience, education, and hours worked. As a Shift Leader, you will be responsible for managing an assigned restaurant shift, ensuring that all operations run smoothly, sales and profit goals are met, and guests receive excellent service. Reporting directly to the General Manager, this role is critical in maintaining the quality and standards that El Pollo Loco is known for.
The Shift Leader oversees daily restaurant activities according to company procedures and ensures compliance with food safety, sanitation, and labor regulations. This role involves supervising team members, providing training and development, and handling administrative tasks like inventory and scheduling assistance. Key responsibilities include managing food preparation, enforcing quality and cost control standards, responding to customer concerns, and maintaining a safe working environment. Shift Leaders also support recruitment efforts and may be involved in local store marketing projects and catering events as directed by the General Manager.
Ideal candidates for this position possess at least one year of experience in the hospitality industry or have demonstrated proven performance as an El Pollo Loco Shift Leader for a minimum of three months. Additional qualifications include a high school diploma or equivalent, strong communication skills in English, basic computer and math literacy, and a valid driver's license with use of a personal vehicle. Physical demands include the ability to stand extensively, work in varying temperature conditions, and handle occasional heavy lifting up to 40 pounds. This role requires flexibility, the capacity to work under pressure during peak times, and exceptional interpersonal skills to manage both employees and customer interactions effectively.
El Pollo Loco values equal employment opportunity and strives to maintain a workplace free from discrimination and harassment. The Shift Leader is expected to embody this commitment by fostering a respectful and inclusive environment for all employees and guests during their shift. Joining El Pollo Loco means becoming part of a hospitality team focused on growth, quality service, and operational excellence. This position provides an excellent opportunity for individuals looking to develop their leadership skills within a dynamic and supportive restaurant setting.
This position is for a Shift Leader at El Pollo Loco, offering a competitive hourly pay range of $20.00 to $30.00, depending on various factors such as location, experience, education, and hours worked. As a Shift Leader, you will be responsible for managing an assigned restaurant shift, ensuring that all operations run smoothly, sales and profit goals are met, and guests receive excellent service. Reporting directly to the General Manager, this role is critical in maintaining the quality and standards that El Pollo Loco is known for.
The Shift Leader oversees daily restaurant activities according to company procedures and ensures compliance with food safety, sanitation, and labor regulations. This role involves supervising team members, providing training and development, and handling administrative tasks like inventory and scheduling assistance. Key responsibilities include managing food preparation, enforcing quality and cost control standards, responding to customer concerns, and maintaining a safe working environment. Shift Leaders also support recruitment efforts and may be involved in local store marketing projects and catering events as directed by the General Manager.
Ideal candidates for this position possess at least one year of experience in the hospitality industry or have demonstrated proven performance as an El Pollo Loco Shift Leader for a minimum of three months. Additional qualifications include a high school diploma or equivalent, strong communication skills in English, basic computer and math literacy, and a valid driver's license with use of a personal vehicle. Physical demands include the ability to stand extensively, work in varying temperature conditions, and handle occasional heavy lifting up to 40 pounds. This role requires flexibility, the capacity to work under pressure during peak times, and exceptional interpersonal skills to manage both employees and customer interactions effectively.
El Pollo Loco values equal employment opportunity and strives to maintain a workplace free from discrimination and harassment. The Shift Leader is expected to embody this commitment by fostering a respectful and inclusive environment for all employees and guests during their shift. Joining El Pollo Loco means becoming part of a hospitality team focused on growth, quality service, and operational excellence. This position provides an excellent opportunity for individuals looking to develop their leadership skills within a dynamic and supportive restaurant setting.
Job Requirements
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- Valid driver’s license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry or proven performance for three months as an El Pollo Loco Shift Leader
Job Qualifications
- At least one year experience in the hospitality industry or proven performance for three months as an El Pollo Loco Shift Leader
- High school degree or equivalent
- Ability to speak, read and write English
- Basic computer and math skills including understanding of units of measurement
- Valid driver’s license and use of personal car
- Knowledge of health and food handling regulations
- Strong leadership and communication skills
- Ability to work under pressure and handle multiple tasks
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
- Ensures QSC standards and cost controls are followed through effective shift management
- Ensures the restaurant is in full compliance with local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety during shifts
- Implements new products, programs and procedures as directed by the General Manager
- Trains and develops employees and oversees development plans set forth by the General Manager
- Opens and closes the restaurant following El Pollo Loco procedures and standards
- Responds to customer complaints and provides guidance to ensure exceptional guest service
- Places and receives orders with vendors and manages delivery exceptions at the General Manager's direction
- Makes recruitment and selection recommendations to the General Manager
- Performs administrative tasks such as posting invoices, inventory, opening and closing administration, logging repairs and maintenance
- Participates in local store marketing projects and catering as directed
- Supervises crewmembers to follow all safety and security protocols to ensure safety of employees and guests
- Conducts employee meetings and reports employee issues to management
- Takes corrective disciplinary action up to employee dismissal as directed
- Maintains accountability for company funds and inventory and ensures cash handling, banking, and security procedures are followed
- Promotes equal employment opportunity and a harassment-free work environment during shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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