Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $21.25
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
meal discounts
Career development opportunities
Job Description
El Pollo Loco is a renowned fast-casual restaurant chain specializing in Mexican-inspired grilled chicken dishes and a variety of fresh menu items. With a strong presence across several states in the U.S., El Pollo Loco emphasizes exceptional customer service, high-quality food, and a vibrant dining experience. Known for its commitment to quality service and community involvement, the company maintains rigorous standards for both food preparation and restaurant operations to ensure that each guest enjoys a consistently excellent dining experience. The chain operates on a model that encourages growth and development among its employees, fostering an inclusive and dynamic workplace culture geared toward career advancement. Employees are encouraged to develop professionally and engage in a supportive environment that values equal employment opportunity without discrimination based on age, race, religion, national origin, veteran status, or disability.
The Shift Leader position at El Pollo Loco is an integral role within the restaurant’s management structure with responsibility for managing assigned shifts. Reporting directly to the General Manager, the Shift Leader plays a crucial role in achieving sales and profitability goals by ensuring smooth operational flow during their shift. This role demands leadership and management skills to ensure guests receive exceptional service and that all team members comply with company policies and standards. The Shift Leader is responsible for implementing new products, procedures, and programs during shifts, maintaining safety and sanitation standards, and overseeing the training and development of restaurant employees. Additionally, the position requires active involvement in inventory controls, administrative tasks, and problem-solving, including conflict resolution with guests and staff. The Shift Leader ensures compliance with all health, safety, and labor regulations, while also managing cash handling procedures and inventory security to safeguard company assets. This full-time role provides an excellent opportunity for those with hospitality experience looking to advance their career in restaurant management within a reputable and growing company. The role requires availability to work irregular hours, often in high-pressure situations, making it suitable for candidates who are adaptable and capable of thriving in a fast-paced environment.
The Shift Leader position at El Pollo Loco is an integral role within the restaurant’s management structure with responsibility for managing assigned shifts. Reporting directly to the General Manager, the Shift Leader plays a crucial role in achieving sales and profitability goals by ensuring smooth operational flow during their shift. This role demands leadership and management skills to ensure guests receive exceptional service and that all team members comply with company policies and standards. The Shift Leader is responsible for implementing new products, procedures, and programs during shifts, maintaining safety and sanitation standards, and overseeing the training and development of restaurant employees. Additionally, the position requires active involvement in inventory controls, administrative tasks, and problem-solving, including conflict resolution with guests and staff. The Shift Leader ensures compliance with all health, safety, and labor regulations, while also managing cash handling procedures and inventory security to safeguard company assets. This full-time role provides an excellent opportunity for those with hospitality experience looking to advance their career in restaurant management within a reputable and growing company. The role requires availability to work irregular hours, often in high-pressure situations, making it suitable for candidates who are adaptable and capable of thriving in a fast-paced environment.
Job Requirements
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver's license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader
Job Qualifications
- Must possess a high school degree or equivalent
- Must have use of personal car
- valid driver's license
- Be able to speak, read and write English
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry or proven performance for three months as an El Pollo Loco Shift Leader
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
- Ensures QSC standards and cost controls are followed, through effective shift management
- Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift
- Implements new products, programs and procedures according to company expectations, at the direction of the General Manager
- Trains and develops employees
- Oversees and implements development plans set forth by the General Manager
- Opens and closes the restaurant according to El Pollo Loco procedures and standards
- Responds to customer complaints and provides guidance to employees to ensure exceptional guest service
- Informs General Manager or District Manager of significant guest complaints
- At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions
- Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers
- Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance
- May assist in writing crewmember schedules
- At the direction of the General Manager, participates in LSM projects and catering
- Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests
- Accountable for the timely handling and reporting of all accidents to minimize risk
- Conducts employee meetings as assigned
- Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate
- At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination
- Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager
- Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect
- Effectively implements WKS-El Pollo Loco's commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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