Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Disability insurance
Job Description
Brown University Health is a leading healthcare system dedicated to delivering exceptional patient care through comprehensive and innovative medical services. As an esteemed academic health system, Brown University Health combines clinical excellence with cutting-edge research and education to serve the diverse healthcare needs of the Rhode Island community and beyond. Known for its commitment to quality, compassion, and respect, Brown University Health fosters a collaborative work environment where employees are empowered to contribute to the highest standards of healthcare delivery. This establishment offers a broad range of medical services, including emergency medicine, specialty care, and community health programs, ensuring a... Show More
Job Requirements
- Bachelor's degree in health administration social work psychology or related field
- Demonstrated interest or experience in patient family and general customer service
- Proficiency in Microsoft Office software applications
- Ability to perform considerable walking and standing in an emergency department setting
- Excellent communication and interpersonal skills
- Commitment to patient confidentiality and corporate compliance
- No supervisory responsibility required
Job Qualifications
- Bachelor's degree in health administration social work psychology or related field
- Demonstrated interest or experience in patient family and general customer service
- Proficiency in all Microsoft Office software applications
- Experience working with dissatisfied customers in service recovery preferred
- Experience in counseling and de-escalation training preferred
Job Duties
- Assists with initial contact and greeting of patients family members and guests
- Provides for general needs comfort and consistent rounding on waiting patients families and visitors
- Acts as a liaison for patients families visitors and staff with operations staff and clinical staff
- Provides general information including information about patient location and disposition
- Performs follow-up phone calls for discharged patients and documents comments regarding ED experience
- Supports and maintains service recovery efforts related to patient family experience and complaint management
- Participates in data reporting and analyses intended to understand and improve the quality of care and patient experience
Job Location
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