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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $18.00 - $23.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid vacation
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition and certification reimbursement
Job Description
Delaware North Sportservice is a renowned hospitality and food service provider operating at Little Caesars Arena in Detroit, Michigan. This iconic 20,000-seat venue, which opened in 2017, is home to the NHL's Detroit Red Wings and the NBA's Detroit Pistons. Delaware North is responsible for delivering a comprehensive range of food, beverage, and retail services at this state-of-the-art arena, including concessions, premium dining services, and unique experiences across various luxury club areas, loge boxes, and suites. As a part of Delaware North, employees become members of a global legacy — a family-owned company with more than 100 years of history... Show More
Job Requirements
- High school diploma or GED
- Previous cash handling experience and basic math skills
- Experience working with a point of sale system
- Minimum of 1 year of supervisory experience in customer service or retail environment preferred
- Ability to lift up to 50 pounds
- Ability to perform physical activities such as standing, lifting, climbing stairs, bending, reaching, and climbing ladders
- Flexible schedule including days, evenings, holidays, weekends, and events
Job Qualifications
- High school diploma or GED
- Minimum of 1 year supervisory experience in customer service or retail environment preferred
- Previous cash handling experience
- Experience working with a point of sale system
- BigCommerce and/or Shopify platform experience preferred
- Strong communication and interpersonal skills
- Ability to work collaboratively with a team
Job Duties
- Lead overall fulfillment process from pulling orders to processing returns and exchanges
- Respond to customer inquiries daily with timely, solution-focused communication
- Work closely with fulfillment team to prevent and resolve order issues
- Manage order edits and update order requests
- Provide proactive tracking updates to improve guest experience
- Maintain consistent brand voice across customer interactions
- Perform basic data entry and performance reporting
- Support Ecommerce Manager with photo and content production during peak campaigns
- Assist Ecommerce Manager with marketing campaigns and product launches
- Monitor site for product opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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