Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
401(k)
Paid Time Off
Holiday pay
Employee assistance program
Employee Discount Program

Job Description

ECHO Suites Extended Stay by Wyndham Richardson is a part of a new, fast-growing extended stay hotel brand situated in a prime location. This establishment represents not only a place to stay but also a dynamic work environment under the management of Gulf Coast Hotel Management, Inc., a company recognized for its growth, evolution, and supportive work culture. Gulf Coast Hotel Management, Inc. emphasizes more than just employment; it fosters a friendly atmosphere that encourages professional growth and career advancement while prioritizing the well-being and development of its Associates. The company values integrity and dedication and is committed to creating positive experiences for both its guests and employees.

The role of Front Desk Associate at ECHO Suites Extended Stay by Wyndham Richardson is a critical position, acting as the face of the hotel to every guest. This role requires delivering outstanding customer service, managing the check-in and check-out processes efficiently, handling reservations accurately, and promptly resolving any guest concerns that may arise. The ideal candidate will bring excellent communication skills, a positive attitude, and a strong commitment to excellence in service. This position demands honesty, integrity, and professionalism in all interactions, ensuring that the highest standards of hospitality are met consistently. Additionally, the job requires flexibility to work weekends, which is essential in the hospitality industry to maintain continuous service quality. The Front Desk Associate plays an instrumental role in fostering a welcoming and comfortable environment for all guests, ensuring their stay is pleasant and memorable. The role not only offers an opportunity to be part of a growing and respected brand but also to contribute to a team that values each member's input and success. Associates are supported with various benefits including health and dental insurance, a 401(k) plan with employer match, paid time off, holiday pay, and access to employee assistance and discount programs, reflecting the company’s dedication to its workforce. This combination of growth potential, supportive culture, and comprehensive benefits makes the Front Desk Associate position at ECHO Suites an excellent opportunity for individuals seeking a stable and rewarding career in the hospitality industry.

Job Requirements

  • Must work weekends
  • Excellent communication skills
  • Positive attitude
  • Strong dedication to customer service
  • Ability to work well in a team
  • Honesty and integrity
  • Availability to work flexible hours including weekends

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication skills
  • Positive attitude and strong dedication to service
  • Ability to handle guest issues with professionalism
  • Integrity and honesty

Job Duties

  • Provide outstanding customer service to guests
  • Check guests in and out of the hotel
  • Manage hotel reservations accurately
  • Resolve any guest issues promptly
  • Maintain a professional and friendly demeanor at all times
  • Collaborate with hotel staff to ensure guest satisfaction
  • Adhere to hotel policies and procedures

Job Criteria

Experience

Entry Level (1-2 years)


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