Dynamic Server Support Technician

Worldwide TechServices is a global leader in delivering comprehensive technology services and solutions to some of the world's most demanding clients. Headquartered in Billerica, Massachusetts, the company specializes in providing both infrastructure services and professional services to a diverse range of customers including technology providers, outsourcing companies, large enterprises, small businesses, and individual consumers around the globe. With a commitment to excellence and innovation, Worldwide TechServices ensures that clients receive high-quality support and modern approaches to their technology needs, making it a trusted partner in the tech services industry. The role of Dynamic Server Support at Worldwide TechServices is a senior-level position focusing on the maintenance and repair of various client products with an emphasis on desktops, laptops, Desk Side Support, ESF, and Servers. This position involves a wide range of troubleshooting tasks that vary in complexity from basic issues to more advanced technical problems, requiring a blend of technical expertise and excellent client interaction skills. Candidates will be responsible for delivering outstanding customer service by addressing client issues promptly and accurately, ensuring that service is aligned with the firm’s established service level agreements (SLAs). The role also includes performing administrative duties related to each service call and reporting activities in real-time, underscoring the importance of organization and attention to detail. Employees will need to follow all predetermined policies and guidelines connected with each client’s service delivery, including asset and inventory management, making sure that parts and equipment turnaround meet client requirements efficiently. Moreover, a strong focus on adhering to safety policies is imperative, with everyday tasks expected to be performed in compliance with these standards. The role emphasizes the necessity of clear communication with clients about technical issues and the ability to travel to various client locations, which may occasionally require long-distance driving and overnight stays. Practical skills such as the ability to lift equipment up to 50 pounds and having a basic repair tool kit are essential for success in this position. Overall, the Dynamic Server Support position at Worldwide TechServices offers a challenging and rewarding opportunity for technically skilled individuals who are customer-focused and capable of managing multiple service requests efficiently. The role provides an environment where one can grow professionally by maintaining OEM certifications, gaining familiarity with relevant software and hardware systems, and contributing to the company’s reputation as a leading global technology services provider. From problem-solving on the frontlines to fostering strong client relationships, this position ensures that candidates are integral to Worldwide TechServices’ mission to deliver superior technology solutions worldwide.