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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $32.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Hilton is a leading global hospitality company renowned for its luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotel offerings worldwide. With nearly a century of dedication to delivering exceptional guest experiences, Hilton sets the standard in the lodging sector by offering business and leisure travelers the finest accommodations, top-tier service, superior amenities, and excellent value. This unwavering commitment is part of Hilton's vision to "fill the earth with the light and warmth of hospitality," a mission that unites its diverse team around the globe to create remarkable hospitality experiences every day. Hilton's success is deeply rooted in the passion... Show More
Job Requirements
- Previous supervisory experience in front office within the hotel leisure retail sector
- Good knowledge of health and safety and security procedures
- Calm efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen with experience in increasing profitability in a tight market sector
- Experience in managing budgets revenue proposals and forecasting results in a similar sized property
Job Qualifications
- Previous supervisory experience in front office within the hotel leisure retail sector
- Good knowledge of health and safety and security procedures
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen with experience in increasing profitability in a tight market sector
- Experience in managing budgets revenue proposals and forecasting results in a similar sized property
- Previous role as a senior supervisor or duty manager in a similar quality hotel
- A degree or diploma in hotel management or equivalent
- In-depth knowledge of the hotel leisure or service sector
Job Duties
- Occupy the hotel lobby and other public areas particularly at busy times
- Engage guests in conversation and provide general assistance
- Manage record and resolve promptly all guest complaints
- Meet and greet VIP guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products services policies and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle record and follow through with management issues or emergencies that arise
- Conduct any health and safety procedures including fire walks and food safety investigations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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