Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,080.00 - $164,160.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
Travel opportunities
Professional Development
Retirement Plan
Job Description
Lufthansa Group is a leading global aviation company that connects people, cultures, and economies in a sustainable way. The group operates a wide network of passenger and cargo airlines that provide premium air travel services worldwide. Committed to excellence, innovation, and diversity, Lufthansa Group fosters an inclusive workplace culture built on the principles of equity and belonging. This commitment allows them to remain competitive and forward-thinking in the dynamic airline industry, ensuring a high level of customer satisfaction across all touchpoints.
The role of Duty Manager at Lufthansa Group’s Los Angeles station is a critical leadership position responsible for over... Show More
The role of Duty Manager at Lufthansa Group’s Los Angeles station is a critical leadership position responsible for over... Show More
Job Requirements
- High school diploma/GED required
- 2-3 years of work experience, including at least 1 year in ground operations
- leadership experience required
- fluency in English required
- knowledge of LHG operator specifics, other airlines, and airport procedures
- training in passenger service, leadership, and safety management
- proficiency in MS Office
- ability to work under pressure and manage conflicts
- psychological assessment may apply
- willingness to travel and work shifts/overtime
- exposure to outdoor weather, noise, and high-stress environments
- legal work permit in the U.S. required
- CV/Resume required
- company may provide relocation assistance
Job Qualifications
- High school diploma/GED required
- college, bachelor’s, or master’s degree desirable
- 2-3 years of work experience, including at least 1 year in ground operations
- leadership experience required
- fluency in English required
- German/other languages desirable
- knowledge of LHG operator specifics, other airlines, and airport procedures
- training in passenger service, leadership, and safety management
- proficiency in MS Office
- ability to work under pressure and manage conflicts
- willingness to travel and work shifts/overtime
Job Duties
- Build relationships with premium customers and ensure personalized service
- act as a customer care ambassador if assigned
- ensure staff embodies product philosophy and service standards
- conduct daily flight briefings and oversee supplier performance
- monitor and optimize station processes, including flight operations and special services
- support the Station Manager in handling conflicts and alternate airport operations
- foster quality awareness and intervene in service shortcomings
- oversee administrative tasks, audits, and cost control measures
- ensure safety, security, and emergency response compliance
- supervise staff, duty rosters, and training logistics
- maintain communication with authorities, passengers, and internal teams
- perform other tasks and/or projects as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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