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Dual Rate Beverage Bartender / Dual Rate Hospitality Shift Manager
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $10.70
Work Schedule
Rotating Shifts
Flexible
Benefits
competitive salary
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee training programs
Employee Discounts
Job Description
Seneca Gaming Corporation is a prominent enterprise known for operating in the hospitality and gaming industry, offering guests an exceptional experience through its casino and related services. The company is committed to maintaining high standards in customer service, operational efficiency, and regulatory compliance within a dynamic and fast-paced environment. As an employer, Seneca Gaming Corporation values leadership, teamwork, and excellence, fostering an inclusive workplace where employees are encouraged to grow and thrive.
The Beverage Bartender, who also fulfills the role of Hospitality Shift Manager when needed, plays a crucial part in the corporation's food and beverage operations. This positio... Show More
The Beverage Bartender, who also fulfills the role of Hospitality Shift Manager when needed, plays a crucial part in the corporation's food and beverage operations. This positio... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High School diploma or its equivalency required
- Four years of experience with two years in food and beverage required
- Minimum two years food and beverage supervisory experience
- Knowledge of all phases of full service dining
- Previous customer service experience required
- Must possess excellent communication skills
- Ability to deal effectively and interact well with customers and employees
- Ability to resolve problems and conflicts tactfully
- Must be able to stand, walk, and move through all areas of Food and Beverage and Casino for long periods
- Must be able to lift and carry up to 50 pounds
- Maintain physical stamina and proper mental attitude to work under pressure
- Ability to work in an environment where smoking is permitted
Job Qualifications
- Must demonstrate leadership, fairness, and sensibility to customers and employees
- Ability to instill pride and personal responsibility in subordinate employees
- High School diploma or equivalent
- Minimum four years of experience with at least two years in food and beverage
- At least two years of food and beverage supervisory experience
- Knowledge of all phases of full service dining
- Previous customer service experience
- Excellent interpersonal, customer service, communication, coaching, team building, and problem solving skills
- Proficient computer skills
- Excellent communication skills
- Ability to interact effectively with customers and employees
- Ability to resolve problems and conflicts diplomatically
Job Duties
- Prepare drinks with proper portions and ingredients
- Mix drinks and collect payment from guests
- Count bank at the beginning and end of shifts, completing required paperwork
- Take beverage orders from customers and communicate clearly in English
- Clean and restock bar area during slow periods
- Lift bar top and work within a narrow space behind the bar
- Address guests pleasantly and provide directions within the casino
- Maintain current understanding of all information security policies
- Provide exceptional customer service and maintain professionalism
- Meet attendance guidelines and adhere to company policies
- Manage and supervise Food & Beverage and Facilities/EVS operations during Hospitality Manager absence
- Handle administrative duties including scheduling, payroll, personnel maintenance, and HR issues
- Evaluate staff performance and ensure proper staffing levels
- Conduct regular cover counts and cost analyses to maximize profitability
- Implement Food & Beverage and Facilities/EVS policies and procedures
- Operate and run multi-unit operations
- Assist with hiring, training, recognition, coaching, and terminations
- Communicate regularly with management and employees about casino activities
- Advise Hospitality Manager of daily issues and resource needs
- Adhere to safety, sanitation, TIPS Certification, and alcohol awareness policies
- Ensure compliance with liquor laws and liquor license requirements
- Settle disputes with customers, employees, and supervisors
- Cooperate with Seneca Gaming Authority for compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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