Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $21.75
Work Schedule
Standard Hours
Benefits
Paid medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Job Description
Our establishment operates two distinct but connected properties: the Hampton Inn and Home2 Suites by Hilton located in the vibrant town of Smithfield, North Carolina. Both properties are part of Hilton's widely recognized portfolio, known for providing welcoming and comfortable accommodations paired with exceptional guest service. These hotels serve a broad demographic of travelers including business guests, families, and tourists, offering quality amenities and conveniences designed to meet modern travelers’ needs. The company culture prioritizes servant leadership, a team-oriented environment, and continuous professional development, making it an exciting and dynamic workplace for hospitality professionals.
The opportunity at hand is for a Dual Property Assistant General Manager who will play an integral leadership role in managing both hotels simultaneously. This position is tailor-made for a creative, experienced, and thoughtful leader who thrives on servant leadership and appreciates the value of nurturing both employees and guests. The role emphasizes autonomy and purpose, allowing the leader to bring innovative ideas and implement improvements that positively impact team culture and guest experiences. The successful candidate will also benefit from an environment supportive of professional growth, presenting a direct pathway toward career advancement within the hospitality industry, ideally moving into the General Manager role.
This leadership role demands a multi-faceted approach: the Assistant General Manager will be responsible for supporting the General Manager with administrative duties across both properties while simultaneously leading and developing multiple teams. With a focus on fostering a servant-minded culture, the role requires exceptional emotional intelligence, communication skills, and the ability to handle complex challenges efficiently. The Assistant General Manager will serve as a role model, championing brand standards, promoting transparency, and creating magical guest experiences. This position is well-suited for individuals who seek meaningful work that not only drives business outcomes but also cultivates a thriving and welcoming hotel community. With the company’s commitment to generous benefits including paid medical, dental, vision, and life insurance, alongside paid time off becoming active shortly after hire, this role offers a comprehensive employment package for an ambitious hospitality leader.
The opportunity at hand is for a Dual Property Assistant General Manager who will play an integral leadership role in managing both hotels simultaneously. This position is tailor-made for a creative, experienced, and thoughtful leader who thrives on servant leadership and appreciates the value of nurturing both employees and guests. The role emphasizes autonomy and purpose, allowing the leader to bring innovative ideas and implement improvements that positively impact team culture and guest experiences. The successful candidate will also benefit from an environment supportive of professional growth, presenting a direct pathway toward career advancement within the hospitality industry, ideally moving into the General Manager role.
This leadership role demands a multi-faceted approach: the Assistant General Manager will be responsible for supporting the General Manager with administrative duties across both properties while simultaneously leading and developing multiple teams. With a focus on fostering a servant-minded culture, the role requires exceptional emotional intelligence, communication skills, and the ability to handle complex challenges efficiently. The Assistant General Manager will serve as a role model, championing brand standards, promoting transparency, and creating magical guest experiences. This position is well-suited for individuals who seek meaningful work that not only drives business outcomes but also cultivates a thriving and welcoming hotel community. With the company’s commitment to generous benefits including paid medical, dental, vision, and life insurance, alongside paid time off becoming active shortly after hire, this role offers a comprehensive employment package for an ambitious hospitality leader.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel management or related field
- Strong communication and leadership abilities
- Proficiency with hotel management software
- Ability to multitask and manage multiple teams
- Valid driver’s license
- Availability to work flexible hours including weekends and holidays
- Commitment to fostering a positive team environment
Job Qualifications
- Experience in hospitality management or related field
- Strong leadership and interpersonal skills
- Proficient in hotel management software and systems
- Excellent verbal and written communication skills
- Ability to manage multiple priorities effectively
- Knowledge of Hilton brand standards
- Commitment to servant leadership and team development
- Emotional intelligence and conflict resolution ability
- High school diploma or equivalent required
- Bachelor’s degree preferred
Job Duties
- Recruit, orient, and train new team members on technical systems along with hotel culture and values
- Build and improve workflow processes such as staff scheduling, supply ordering, and communications
- Tactfully coach team members by creating a transparent work environment where feedback is encouraged to drive high caliber performance
- Dream up ways of making the welcome experience magical then designing, testing, and implementing ideas
- Serve as ongoing role model for other property leaders and the Welcome Team at both hotels
- Serve as front office contact for Hilton and property champion for Hilton Honors and brand initiatives
- Maintain front office related brand standards for Hilton Worldwide
- Provide support and leadership to other hotel teams where needed
- Assist GM with administrative tasks that support the hotel
- Represent hotel during community engagements in Johnston County and beyond
- Prepare yourself through professional development to eventually step into the General Manager role
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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