Dual General Manager

This hotel is operated by Phoenix American Hospitality, an independent franchisee distinct from Marriott International, Inc. Phoenix American Hospitality takes pride in managing its own hiring, staffing, employment policies, compensation, and benefits, thereby ensuring a unique and personalized work environment tailored to its team members and the local hospitality market. As a full-time employer, Phoenix American Hospitality offers a comprehensive package that includes base salary, health and retirement benefits, and a competitive bonus structure, affirming its commitment to rewarding employee dedication and performance.

The Dual General Manager role at Phoenix American Hospitality is a key leadership position with substantial responsibilities over two hotels. This executive position is crucial for driving profitability through strategic revenue generation, stringent cost control, exceptional guest satisfaction, and robust employee development. Reporting to the Corporate Director of Operations and the Chief Operations Officer, the Dual General Manager must be proactive in creating a positive, team-oriented culture that aligns with the company’s high standards and commitment to excellence.

A central part of the role involves active participation in hotel sales and client relations, including engaging with top accounts, hosting client-focused events such as luncheons and receptions, and maintaining consistent communication with onsite contacts. Ensuring frequent operational oversight, the Dual General Manager conducts daily tours of the hotel departments and is empowered to make necessary adjustments via collaboration with department heads.

Regular staff engagement is integral to this leadership position. The manager is responsible for organizing weekly staff meetings that include training sessions conducted by both themselves and other managers. These trainings are structured to follow Phoenix American Hospitality’s comprehensive training standards and are designed to support continuous development and operational improvements. Financial accountability is crucial, with expectations to meet all financial deadlines, manage departmental budgets, and uphold standard accounting procedures.

This role demands a strong focus on talent management and succession planning. The Dual General Manager is tasked with developing future leaders through competency-based training programs and maintaining direct oversight of management trainees. Ensuring quality and maintenance of the physical property is another key duty, including regular room inspections and preventive maintenance coordination with department managers.

Additional responsibilities include revenue forecasting, reforecasting based on data analysis, managing the hiring process for management positions, and enforcing discipline and fair treatment in accordance with Phoenix American Hospitality’s SOPs. The manager must also ensure security protocols related to hotel safes are adhered to and must be visible and accessible during peak guest hours, enhancing guest interaction and service delivery.

Certification and ongoing professional development are supported through required corporate training modules, positioning the Dual General Manager as a certified trainer as needed. Commitment to scheduled meetings and corporate standards ensures alignment with broader organizational goals and compliance.

This position demands a dynamic leader with a passion for hospitality and operational excellence. Ideal candidates bring a blend of experience and education, a strong customer service ethic, leadership skills, and a strategic mindset needed to steer multiple properties to success while fostering an exemplary guest experience and a motivated workforce.