Dual General Manager

Island Hospitality is a distinguished hospitality company committed to delivering exceptional guest experiences across its portfolio of well-known hotel brands. With a strong corporate presence and an emphasis on employee development, Island Hospitality fosters a culture where teamwork, innovation, and customer satisfaction are priorities. The company offers a comprehensive training and development program designed to nurture the skills and careers of its team members, ensuring sustained success in the highly competitive hospitality industry. Recognized for its rewarding benefits package and wellness initiatives, Island Hospitality stands out as a preferred employer in the sector. Its commitment to inclusivity and equal opportunity further enhances its reputation as a supportive workplace for professionals passionate about hospitality.

The Dual General Manager role at Island Hospitality is a critical leadership position responsible for managing the overall operations and success of two distinct hotel properties: the Courtyard and Residence Inn in Charlotte Northlake. This position demands an adept, multifaceted leader who can oversee diverse teams and a broad range of operational activities. The Dual General Manager ensures that both properties run smoothly and profitably by balancing day-to-day management with strategic planning. This includes short-term operational oversight and long-term growth strategies tailored to maximize revenue and market share in a competitive hospitality environment.

In this role, the individual will be deeply involved in managing budgets, forecasting revenues, analyzing financial and operational data, and driving high standards of guest service. Conflict resolution and team leadership are daily aspects, requiring excellent interpersonal skills and a proactive approach to problem-solving. The General Manager will also ensure adherence to financial controls relating to cash, vouchers, and inventory, maintaining financial discipline across all departments. Furthermore, they will lead hiring, onboarding, training, performance evaluations, and disciplinary processes, fostering a motivated and high-performing workforce.

Maintaining the properties' physical condition is also within the responsibilities, incorporating regular inspections of guest rooms, building exteriors, and parking facilities to uphold quality standards. Additionally, the role involves marketing and sales strategies, with an active focus on engaging directly with customers through sales calls and property tours to boost occupancy and revenue.

Island Hospitality supports its General Manager with a strong corporate team that provides guidance, resources, and backup, ensuring that the leader is never without support. The position requires flexibility in scheduling to meet the dynamic demands of hotel operations, emphasizing the importance of availability and approachability both for guests and staff.

Overall, this opportunity suits highly motivated individuals with a passion for the hospitality industry, capable of managing complex operations, leading diverse teams, and achieving ambitious financial and service goals. The company's emphasis on employee wellbeing, career growth, and rewarding performance makes this an attractive role for career-oriented professionals ready to make a significant impact within Island Hospitality's hotel group.