Driveway Valet

Driveway is a dynamic and innovative company that operates as the digital retail arm of Lithia & Driveway (LAD), a network consisting of nearly 300 dealerships across the United States. Driveway redefines how consumers buy and sell cars by combining the convenience of online shopping with the trusted support of experienced professionals. Their platform emphasizes transparency, ease, and enjoyment in the vehicle ownership journey by removing traditional barriers such as haggling and pressure, allowing customers to complete transactions comfortably from their own homes. The company prides itself on blending technology with personal service to create a seamless and smarter car shopping experience that is both efficient and customer-centric.

Driveway is currently looking for a Driveway Valet I to join their team. This entry-level position plays a pivotal role in delivering a premium and frictionless customer experience. The Driveway Valet I is responsible for facilitating the acquisition and pickup of both new and used vehicles of all makes and models within an assigned market area. The role functions as a vital link between customers and the Driveway platform, ensuring the overall vehicle acquisition process is smooth, transparent, and enjoyable.

The hourly pay range for this role is between $19.25 and $28.85, reflecting Driveway's commitment to competitive compensation that rewards employees for delivering exceptional service. In this role, you will act as a trusted guide for customers, navigating them through the entire vehicle acquisition journey using Driveway's online portal. This involves scheduling and maintaining appointments, educating customers about the process, and providing thorough vehicle inspections to guarantee quality before finalizing sales. You will also be responsible for executing any necessary paperwork to complete acquisitions, maintaining clear communication with team members and leadership, and troubleshooting any customer concerns that arise.

Driveway acknowledges the importance of continuous learning and professional growth. As part of your onboarding and ongoing development, you will undergo intensive training to stay updated on all brands' products and features offered through the platform. This education is critical to maintaining a high standard of knowledge and enhancing your ability to assist customers effectively.

The ideal candidate will have strong attention to detail, excellent communication skills, and a proactive sense of urgency. Skills such as active listening, critical thinking, and time management are vital for success in this fast-paced environment. Furthermore, having proficient vehicle product knowledge is highly beneficial. The job also demands a strong ethical foundation, adaptability to change, accountability, and a collaborative team spirit. Driveway values individuals who are self-motivated, results-focused, and committed to continuous improvement and learning.

Joining Driveway means becoming part of a company that values its people and innovation equally. It offers best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, access to a dedicated learning center, vehicle purchase discounts, and wellness programs. These benefits underscore the company's dedication to supporting the wellbeing and growth of its employees while driving forward in the automotive retail space.