Job Overview

Job Description

The facility is a professional healthcare or residential center committed to serving its residents, guests, and visitors with the utmost care and respect. As a reputable organization, it maintains high standards in communication, assistance, and safety, focusing on providing a welcoming and efficient environment for all individuals who enter its premises. The organization emphasizes compliance with privacy regulations such as HIPAA, ensuring confidentiality and security of sensitive information. The role offered is a dynamic position involving a combination of front desk reception duties and transportation assistance, tailored to support the operational needs of the facility effectively.

This position involves managing a range of responsibilities that include professionally answering incoming phone calls, greeting and assisting guests, and providing information and directions within the facility. Additionally, the role requires issuing and collecting identification badges to maintain security protocols. The administrative tasks extend to typing, filing, posting accounts, and other clerical duties, ensuring smooth day-to-day facility functions. An essential component of the role is also to assist disabled or elderly residents with transportation needs, safely securing wheelchairs, and escorting them to and from vehicles, buildings, and medical offices as needed.

The role demands collaboration across multiple departments, with the task of delivering and picking up critical work-related items such as x-rays, pharmaceuticals, medical records, and mail, all while maintaining strict adherence to HIPAA guidelines. Maintaining the cleanliness and serviceability of vehicles used in transportation tasks is also a crucial responsibility. The position requires vigilance in reporting any vehicle repairs or hazardous conditions to supervisors promptly to uphold safety standards.

Flexibility and availability for special occasions or unique scheduling requirements highlight the adaptive nature of this position. This role necessitates excellent interpersonal skills, employing tact and understanding in interactions with facility personnel, residents, family members, and community contacts. Overall, this job is designed for a compassionate, organized, and reliable individual who can manage multiple duties efficiently while contributing positively to the facility's reputation for excellent care and operational excellence.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in a similar position is preferred
  • Ability to perform physical tasks including assisting residents in and out of vehicles
  • Must have reliable transportation
  • Ability to handle confidential information responsibly
  • Strong organizational skills
  • Flexible schedule including availability for special occasions

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service or administrative role preferred
  • Experience assisting elderly or disabled individuals is an advantage
  • Basic knowledge of HIPAA guidelines
  • Ability to use office equipment and basic computer skills
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks efficiently and reliably

Job Duties

  • Professionally answer all incoming calls to the facility
  • Greet and assist all guests of the facility
  • Give directions/information to visitors, guests, residents, sales representatives, etc.
  • Issue and collect identification badges as representatives sign in/out
  • Assist with administrative duties as directed (includes typing, filing, posting accounts, etc.)
  • Secure passengers’ wheelchairs to restraining devices to stabilize wheelchairs during trip
  • Assist disabled and/or elderly residents in and out of vehicle and in and out of buildings and doctor’s offices when appropriate
  • Assist all departments in the delivery and pick-up of work items including x-rays, pharmaceuticals, medical records, mail, etc., while adhering to HIPAA guidelines
  • Clean and service vehicle
  • Report all vehicle repairs and/or unsafe or hazardous situations immediately to supervisor
  • Remain flexible and available for special occasions and special schedules
  • Use tact and understanding with facility personnel, residents, family members, and outside community contacts

Job Criteria

Experience

No experience required


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