Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development

Job Description

Dave & Buster's is a well-known American restaurant and entertainment business that combines dining with video arcade games and other interactive amusements. Renowned for its vibrant atmosphere, Dave & Buster's offers guests a unique blend of delicious food, exciting games, and a lively social environment. With locations across the United States, the company prides itself on delivering an engaging and fun experience for families, friends, and groups seeking entertainment paired with high-quality service. As a leader in the entertainment dining sector, Dave & Buster's emphasizes a team-oriented culture, customer satisfaction, and operational excellence.

The Drink Runner role at Dave & Buster's is an essential part of the service team, playing a critical role in ensuring guests receive their beverage orders swiftly and accurately. This position acts as a vital link between the bar and guests by delivering drinks promptly while maintaining a friendly and energetic demeanor. The Drink Runner contributes directly to the overall guest experience by complementing delicious food and exciting games in an atmosphere created for maximum fun and enjoyment. This role requires excellent communication with bartenders, servers, and management to ensure smooth and efficient service. The employee must also uphold responsible beverage service policies and adhere to all legal guidelines regarding alcohol handling. The work environment is fast-paced and lively, requiring the ability to multitask and manage multiple orders effectively. This position often involves physical activity such as carrying trays, standing for extended periods, and moving throughout the facility. Candidates are expected to demonstrate outstanding customer service skills, maintain a professional presentation, and foster a positive team atmosphere. At Dave & Buster's, the Drink Runner helps ensure that every guest not only receives their drinks promptly but also enjoys a memorable and seamless dining and entertainment experience. This role offers the opportunity to work in a dynamic and social setting that values teamwork, guest interaction, and high standards of service.

Job Requirements

  • Must meet the minimum age requirement for serving or handling alcoholic beverages as per local regulations
  • ability to maintain a friendly and approachable demeanor, smiling frequently
  • availability to work various shifts, including days, nights, and/or weekends, as business needs require
  • ability to thrive in a lively, fast-paced environment with a moderate to high noise level and potential distractions
  • ability to read and understand drink orders and communicate effectively with bar staff and servers
  • ability to lift and carry trays of drinks weighing up to 30 pounds safely and efficiently
  • ability to move throughout the facility and stand for extended periods while delivering beverages
  • ability to reach, bend, stoop, and wipe down surfaces as needed to maintain cleanliness and efficiency

Job Qualifications

  • High school diploma or equivalent preferred
  • prior customer service experience in a fast-paced environment is beneficial
  • excellent communication and interpersonal skills
  • ability to work effectively within a team
  • friendly and energetic demeanor
  • understanding of responsible alcohol service guidelines

Job Duties

  • Contributes to an exceptional guest experience by efficiently delivering a wide array of beverages
  • keeps the supervising bartender or manager promptly informed of any issues, delays, or special requests related to drink orders, and proactively seeks solutions or suggests alternative actions
  • ensures the timely and correct delivery of drinks to guest tables, managing multiple orders simultaneously and communicating any potential delays to guests or service staff as needed
  • approaches drink delivery with a friendly and energetic demeanor, maintaining a positive attitude even during busy periods
  • assists guests with any immediate drink-related needs or questions upon delivery and can direct them to the appropriate server or bartender for further assistance or recommendations
  • maintains a clean and organized work area, ensuring efficient movement between the bar and guest tables
  • bids farewell to guests upon drink delivery, ensuring their satisfaction with their beverages and inviting them to enjoy the rest of their Dave & Buster's experience

Job Criteria

Experience

No experience required


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