Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Dave & Buster's is a popular American restaurant and entertainment venue known for combining great food, drinks, and exciting interactive games into a single, lively atmosphere. Founded in 1982, Dave & Buster's has grown into a nationwide chain, offering a unique dining and entertainment experience that caters to families, groups of friends, and corporate events alike. As a leader in the entertainment dining industry, Dave & Buster's aims to provide exceptional customer service, delicious meals, and a fun, energetic setting where guests of all ages can enjoy quality time together. The company's culture is vibrant and team-oriented, promoting an inclusive environment where all employees are valued and encouraged to contribute their best work.
The Drink Runner at Dave & Buster's plays a pivotal role in this entertainment-experience-driven environment. This position focuses on efficiently delivering a variety of beverage orders to guests, ensuring their needs are met quickly and accurately to enhance their overall dining and entertainment experience. Drink Runners act as a critical link between the bar staff and customers, facilitating smooth service by communicating effectively and maintaining a friendly, energetic presence throughout their shift. This role requires multitasking as well as excellent interpersonal skills to keep guest satisfaction high, even during busy periods. The position is ideal for individuals who thrive in fast-paced settings and enjoy being part of a dynamic team that values exceptional customer service and hospitality.
In this role, a Drink Runner will be responsible for delivering beverages promptly while ensuring that each guest has a positive interaction, from the moment drinks are handed over to checking on their satisfaction before bidding them farewell. Beyond delivering drinks, the role involves collaboration with bartenders, servers, and managers to ensure that operations run smoothly and guests’ special requests or concerns are swiftly addressed. Additionally, the Drink Runner helps maintain the cleanliness and organization of the bar area and drink supplies, supporting overall efficiency and professionalism.
Working as a Drink Runner at Dave & Buster's offers an exciting opportunity to be at the heart of a bustling entertainment venue where customer satisfaction is paramount. The role demands physical stamina, attention to detail, and a friendly demeanor to contribute meaningfully to the guest experience. Employees benefit from working in a lively and fun work environment that embraces teamwork and provides opportunities to develop skills in hospitality and customer service. This position typically requires availability during various shifts, including evenings, weekends, and holidays, reflecting the nature of entertainment dining businesses.
Dave & Buster's is committed to creating an inclusive and respectful workplace, offering equal employment opportunities to all candidates. They follow all federal, state, and local regulations regarding employment and alcohol service, reflecting their dedication to responsible business practices. The company also participates in E-Verify in locations where it is required to ensure legal work authorization. As part of their commitment to employee well-being and guest satisfaction, Dave & Buster's strives to maintain a high-energy, customer-focused atmosphere where every team member can contribute to the brand's success.
The Drink Runner at Dave & Buster's plays a pivotal role in this entertainment-experience-driven environment. This position focuses on efficiently delivering a variety of beverage orders to guests, ensuring their needs are met quickly and accurately to enhance their overall dining and entertainment experience. Drink Runners act as a critical link between the bar staff and customers, facilitating smooth service by communicating effectively and maintaining a friendly, energetic presence throughout their shift. This role requires multitasking as well as excellent interpersonal skills to keep guest satisfaction high, even during busy periods. The position is ideal for individuals who thrive in fast-paced settings and enjoy being part of a dynamic team that values exceptional customer service and hospitality.
In this role, a Drink Runner will be responsible for delivering beverages promptly while ensuring that each guest has a positive interaction, from the moment drinks are handed over to checking on their satisfaction before bidding them farewell. Beyond delivering drinks, the role involves collaboration with bartenders, servers, and managers to ensure that operations run smoothly and guests’ special requests or concerns are swiftly addressed. Additionally, the Drink Runner helps maintain the cleanliness and organization of the bar area and drink supplies, supporting overall efficiency and professionalism.
Working as a Drink Runner at Dave & Buster's offers an exciting opportunity to be at the heart of a bustling entertainment venue where customer satisfaction is paramount. The role demands physical stamina, attention to detail, and a friendly demeanor to contribute meaningfully to the guest experience. Employees benefit from working in a lively and fun work environment that embraces teamwork and provides opportunities to develop skills in hospitality and customer service. This position typically requires availability during various shifts, including evenings, weekends, and holidays, reflecting the nature of entertainment dining businesses.
Dave & Buster's is committed to creating an inclusive and respectful workplace, offering equal employment opportunities to all candidates. They follow all federal, state, and local regulations regarding employment and alcohol service, reflecting their dedication to responsible business practices. The company also participates in E-Verify in locations where it is required to ensure legal work authorization. As part of their commitment to employee well-being and guest satisfaction, Dave & Buster's strives to maintain a high-energy, customer-focused atmosphere where every team member can contribute to the brand's success.
Job Requirements
- must be at least the minimum age required by local alcohol service laws
- ability to lift trays weighing up to 30 pounds
- ability to stand and walk for extended periods
- availability to work various shifts including nights and weekends
- capability to work in a fast-paced, noisy environment
- ability to read and understand drink orders
- maintain a friendly demeanor consistently
Job Qualifications
- The physical demands outlined below are representative of what a Drink Runner must be able to do to successfully perform the essential functions of this job
Job Duties
- As a vital part of our service team, the Drink Runner plays a crucial role in ensuring our guests receive their beverage orders swiftly and accurately
- You'll be a key link between the bar and our guests, contributing directly to their overall enjoyment and a seamless dining and entertainment experience
- Contributes to an exceptional guest experience by efficiently delivering a wide array of beverages, complementing our delicious food and exciting games, all within an atmosphere geared towards maximum fun
- Keeps the supervising bartender or manager promptly informed of any issues, delays, or special requests related to drink orders, and proactively seeks solutions or suggests alternative actions
- Ensures the timely and correct delivery of drinks to guest tables, managing multiple orders simultaneously and communicating any potential delays to guests or service staff as needed
- Approaches drink delivery with a friendly and energetic demeanor, maintaining a positive attitude even during busy periods
- Smiles and acknowledges guests upon arrival at their table
- Assists guests with any immediate drink-related needs or questions upon delivery and can direct them to the appropriate server or bartender for further assistance or recommendations
- Maintains a clean and organized work area, ensuring efficient movement between the bar and guest tables
- Bids farewell to guests upon drink delivery, ensuring their satisfaction with their beverages and inviting them to enjoy the rest of their Dave & Buster's experience
- Alerts the bartender or manager to any guest who appears dissatisfied with their drinks or the service
- Practices responsible beverage service and adheres to all company policies and legal regulations regarding alcohol handling
- Assists with stocking and organizing bar supplies as needed to ensure smooth operations
- May assist in the preparation of garnishes or ensuring the bar area is well-maintained
- Checks for and replenishes necessary glassware and other drink-related supplies in service areas
- Communicates any shortages to the bartender or manager
- Maintains the cleanliness of delivery trays and ensures a professional presentation of all beverages
- Collaborates with other team members, including servers and bartenders, to ensure efficient and seamless service
- Fosters a positive and cooperative working environment with all Dave & Buster's team members, contributing to high morale and overall team efficiency
- Must meet the minimum age requirement for serving or handling alcoholic beverages as per local regulations
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
- While performing the duties of this role, the Drink Runner will frequently be required to:
- Maintain a friendly and approachable demeanor, smiling frequently
- Be available to work various shifts, including days, nights, and/or weekends, as business needs require
- Thrive in a lively, fast-paced environment with a moderate to high noise level and potential distractions
- Be able to read and understand drink orders and communicate effectively with the bar staff and servers
- Lift and carry trays of drinks weighing up to 30 pounds safely and efficiently
- Move throughout the facility and stand for extended periods while delivering beverages
- Spend the majority of the shift walking or standing while transporting drinks
- Reach, bend, stoop, and wipe down surfaces as needed to maintain cleanliness and efficiency
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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