Dream Dance Steakhouse General Manager

Waukesha, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,800.00 - $72,900.00

Work Schedule

Rotating Shifts

Flexible

Day Shifts

Weekend Shifts

Benefits

flexible schedule

Paid Time Off

Health Insurance

Employee Discounts

Retirement Plan

Job Description

This fine dining establishment operates within a fast-paced, high-energy environment where exceptional guest service is paramount. Renowned for its commitment to great food and an unparalleled dining experience, the establishment caters to a sophisticated clientele who expect the highest standards in hospitality and culinary excellence. With a focus on integrity, ethical standards, and dedication to the mission and vision of the company, this venue offers an exceptional atmosphere for both patrons and staff. As a reputable fine dining restaurant, the venue prides itself on not only offering exquisite meals but also on delivering impeccable customer service backed by a team that embodies professionalism and passion for the hospitality industry.

The role of Fine Dining Manager is critical to the ongoing success and smooth operation of this venue. This position requires a dynamic leader who can thrive in a demanding environment by ensuring that all aspects of the front-of-house operations run seamlessly. The Fine Dining Manager will play a pivotal role in the management and development of the team, overseeing daily shifts, and guaranteeing that every guest's dining experience meets or exceeds expectations. Responsibilities include managing and motivating team members, resolving guest concerns promptly, and upholding the highest service standards. The role also involves collaborating on budget development, operational cost control, and business growth initiatives such as sales promotions and inventory management. Candidates must demonstrate flexibility to work various shifts, including nights, weekends, and holidays, due to the nature of the business.

This position offers pay based on experience and expects the successful candidate to hold both Responsible Alcohol and ServSafe certifications within 90 days of employment. The Fine Dining Manager must possess excellent interpersonal and communication skills, capable of interacting effectively with stakeholders at all levels and leading shift meetings. Furthermore, strong organizational skills, proficiency with point-of-sale (POS) systems, and office software like Microsoft Office are essential. This manager must maintain a work environment that is safe, sanitary, and well-organized while ensuring compliance with internal controls, policies, and legal requirements. Understanding the nuances of fine dining, such as menu knowledge, promotional events, and service standards, will be fundamental to success in this role.

In summary, the Fine Dining Manager will be at the forefront of delivering a superior guest experience by managing people, operations, and financial aspects efficiently. This position offers an enriching opportunity for a seasoned hospitality professional to leverage their skills in leadership, management, and customer service within a distinguished fine dining venue.

Job Requirements

High school diploma or equivalent
six years of progressively responsible related restaurant operations experience
three years of supervisory experience
ability to achieve Responsible Alcohol and ServSafe certifications within 90 days
ability to use standard office equipment and knowledge of Microsoft Office
experience with point-of-sale systems
ability to maintain discretion handling confidential information
strong influencing and relationship-management skills
effective communication skills with groups of guests and team members
ability to work irregular hours including late nights, early mornings, weekends, and holidays
ability to talk, hear, operate a personal computer, move freely throughout the office and property
ability to lift or move objects up to 10 pounds regularly
specific vision abilities including close, distance, peripheral vision, depth perception, and focusing ability

Job Qualifications

High school diploma or equivalent
six years of progressively responsible related restaurant operations experience
bachelor's degree can substitute for two years of experience
three years of supervisory experience
ability to achieve Responsible Alcohol and ServSafe certifications within 90 days
ability to use standard office equipment and knowledge of Microsoft Office
experience with point-of-sale systems
ability to maintain discretion handling confidential information
strong influencing and relationship-management skills
effective communication skills with groups of guests and team members
ability to work irregular hours including late nights, early mornings, weekends, and holidays
ability to talk, hear, operate a personal computer, move freely throughout the office and property
ability to lift or move objects up to 10 pounds regularly
specific vision abilities including close, distance, peripheral vision, depth perception, and focusing ability

Job Duties

Carry out management responsibilities in accordance with the organization's policies and applicable laws
interview and hire team members
train team members
plan, assign and direct work
appraise performance
motivate, reward and discipline team members
address complaints and resolve problems
oversee daily operations of the venue including supporting the venue's concept, maintaining menu and product knowledge, leading shift meetings, conducting training, and performing opening and closing duties
ensure the highest level of guest service is achieved and maintained
assist in providing timely, positive resolution to guest issues and concerns
assist management in developing venue budget
operate the venue within established budgetary guidelines
evaluate financial reports and adjust operations as needed to achieve financial goals
manage team member scheduling and venue inventories to meet business demands and attain budgeted goals
develop initiatives and promotions to increase sales, control costs, and manage inventories
maintain a safe, sanitary, and organized work environment
maintain complete knowledge of restaurant service standards, menu items, beverage selections, specials, promotions, events, and policies
establish, update, and ensure compliance with departmental internal controls, policies, procedures, and regulations
perform other duties as assigned