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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
DoubleTree by Hilton Lubbock University Area is a prominent hotel located just a block south of US-82, conveniently within walking distance from the Buddy Holly Performing Arts Center and less than three miles from both the UMC Health System Hospital and Texas Tech University campus. As part of the renowned Hilton brand, DoubleTree offers guests a blend of comfort, convenience, and exceptional service in a welcoming environment. The hotel features a range of amenities that cater to both business and leisure travelers, including an on-site restaurant and bar, complimentary WiFi, a free airport shuttle service, an indoor pool, a fully... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to use hotel management software
- strong communication skills
- excellent organizational skills
- ability to work flexible hours including nights, weekends, and holidays
- positive attitude and professional appearance
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- strong problem-solving abilities
Job Duties
- greet guests warmly and provide exceptional customer service
- manage guest check-ins and check-outs efficiently
- handle reservations and coordinate with other hotel departments
- respond promptly to guest inquiries and requests
- resolve guest complaints and issues professionally
- maintain accurate records and use hotel management software proficiently
- assist with billing and financial transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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