DoubleTree Los Angeles Downtown - Director Front Office
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
vision coverage
short-term disability income
Long-term disability income
Term Life and AD&D Insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Daily Pay Option
Job Description
DoubleTree by Hilton Hotel Los Angeles Downtown is a premier hotel situated in the heart of downtown Los Angeles. This contemporary hotel offers convenient access to major freeways including the 110, 101, and 5, making it an ideal choice for travelers looking to explore the city's attractions. Guests at DoubleTree are welcomed warmly with the brand's signature freshly baked chocolate chip cookie, setting the tone for a comfortable and memorable stay. The hotel features spacious guest rooms and suites decorated in sophisticated Asian-fusion style, blending modern elegance with comfort. Each room offers stunning views of the Los Angeles skyline, and... Show More
Job Requirements
- Bachelor's degree in Business or Hospitality Management preferred
- At least 5 years of progressive Front Office management experience in large hotels preferred
- Associate's degree with at least 3 years of Front Office management experience required
- Certification in OnQ property management system preferred
- Ability to supervise at least 3 full-time associates
- Exempt management status requiring administrative, executive, or professional tasks over 50 percent of the time
- Ability to exercise discretion and independent judgment over 50 percent of the time
- Availability to work required hours to complete job responsibilities
- Certification to respond to emergencies such as fire panel operation and emergency communications
Job Qualifications
- Bachelor's degree in Business or Hospitality Management preferred
- At least 5 years of progressive Front Office management experience in a 500+ room hotel preferred
- Associate's degree with at least 3 years of Front Office management experience required
- Experience with OnQ property management system certification preferred
- Previous director level experience preferred
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Ability to work independently and exercise discretion
Job Duties
- Directs and administers all guest services operations including registration, room inventory, and guest service standards
- Monitors and develops associate performance through supervision, scheduling, evaluations, and recognition
- Monitors and assesses service and satisfaction trends, addressing issues and implementing improvements
- Initiates and implements marketing and up-selling techniques to promote hotel services and maximize revenue
- Implements and monitors all corporate marketing programs
- Ensures associates are knowledgeable about hotel products, services, events, pricing, and local area
- Runs and completes daily reports, analyzes data and makes informed decisions
- Resolves guest issues and concerns to ensure satisfaction
- Recruits, interviews, and trains associates
- Participates in the Property Manager on Duty program
- Certified to respond to emergencies including operation of fire panel and communication with emergency personnel
- Completes assigned tasks and projects as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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